Customer Service Officer

8 months ago


Adelaide CBD, Australia mlcoa Full time

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience as a nurse, allied health professional, claims managers, practice managers or skilled customer service administrators who might be seeking a change

Reporting to the Operations Manager, you will be responsible for supporting customers by providing advice and arranging suitable appointments with our extensive specialist consultant team, preparing complete claimant medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.

**Job Description**:
**Responsibilities will include but are not limited to**:

- Liaising with customer to plan and implement agreed services
- Scheduling of appointments.
- Maintaining busy inboxes, with queries, appointments and non-appointment services
- Providing administrative and operational support to consultant practitioners
- Providing information and advice to customers, or prospective customers
- Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

**Qualifications**:
**To be considered for this role you will have**:

- Demonstrated the ability to provide excellent customer service
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information
**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.



  • Adelaide CBD, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Adelaide CBD, Australia Maxima Full time

    We are currently looking for an experienced Customer Service Officers to join a Government Department based in the Adelaide Hills region. This role is approximately 2 months duration. **The role involves**: First line of enquiry for customers and general support Answering a high volume of inbound calls in a Call Centre Environment Demonstrate proactive...


  • Adelaide CBD, Australia Gallagher Full time

    About Us: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential,...


  • Adelaide CBD, Australia Maxima Full time

    **About the Role** - Immediate Start - 6-8 Week Duration - Western and Southern Location An exciting opportunity exists to join Council a Customer Service Officer within a highly valued Customer Service Team providing service to our community in a variety of ways including, face to face, over the phone and via our live chat and written channels. In this...

  • Customer Service

    3 days ago


    Adelaide CBD, Australia Express Employment Professionals Full time

    **Why choose Express?** You are joining Australia's newest staffing agency We offer assignments that provide you the best opportunity for success You are working for a locally owned operation with strong community focus **What's in it for you?** - Comprehensive training and induction - Ongoing training, coaching and personal growth opportunities -...


  • Adelaide CBD, Australia Uniting Communities Full time

    **Uniting Communities** has an exciting casual position available within our **Concierge Services** team. The **Concierge **team is responsible for providing exceptional corporate and accommodation customer service assistance to guests/clients/customers/visitors and residents of UCity. The Concierge team are vital to the smooth operations of many of the...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description Are you looking for a fast paced, financially rewarding, and competitive environment? If the answer is yes, then read on, this could be your next step in your career! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. **Job...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What is in it for you?** - Chose to work or 9 or 10 day...


  • Adelaide CBD, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give...


  • Adelaide CBD, Australia BespokeHR Full time

    An exciting opportunity to bring love and positivity every day! - Rare opportunity to work in a wholesale/retail head office based in Adelaide CBD - Friendly, awesome team and enjoyable place to work. - Casual/Permanent Part-time opportunity, 15-20 hours p/w **Who the Company is?** Palas Jewellery wholesale was created in 1996 and currently supplies over...


  • Adelaide CBD, Australia BespokeHR Full time

    An exciting opportunity to bring love and positivity every day! - Rare opportunity to work in a wholesale/retail head office based in Adelaide CBD - Friendly, awesome team and enjoyable place to work. - Casual/Permanent Part-time opportunity, 15-20 hours p/w **Who the Company is?** Palas Jewellery wholesale was created in 1996 and currently supplies over...


  • Adelaide CBD, Australia Detmold Group Full time

    **About our Organisation** Established in 1948, the Detmold Group is a proudly South Australian owned international business, employing 3,000 people across 22 countries. Specialising in paper and board packaging solutions, the Group maintains a focus on delivering sustainable growth through a strategy of expansion into existing and emerging markets...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Adelaide CBD, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites...


  • Adelaide CBD, Australia SMAART Recruitment Full time

    $31.50 per hour + Super - Full-time hours with NO Sales involved - Friendly and collaborative team - love your job! **What's in it for you** - $31.50 per hour + Super (we pay weekly!) - Stable, full-time hours with **NO **Sales involved - Ongoing temp opportunities with opportunity for permanency... no end date in sight! - Friendly and collaborative team -...


  • Adelaide, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We require a communications expert in customer service who is inclusive and collaborative with a ‘can do’...


  • Adelaide CBD, Australia B T Recruitment Pty Ltd Full time

    **Multiple Positions** **Adelaide CBD based** **Client Service Officers** Our client is a successful national Financial Planning Co providing tailored Wealth management solutions to their clients. Their Adelaide Office is seeking experienced Client Services Officers to join their Team. The role will require the successful applicants to possess the...