Customer Communications Specialist

2 weeks ago


Sydney CBD, New South Wales, Australia TEKsystems Full time
TEKsystems, Inc

  • Posted: 08/02/2023

Location:

  • Sydney CBD
    Employment Type:
  • Contract

Job ID:

536858

Job Summary:

  • Initial 12month fixed term contract; Up to $115k including superannuation
  • Mandatory Customer Communications; EDM, DM channels; copywriting and editing
  • Leading life insurer; hybrid working model; Can be based in Sydney or Melbourne
A 12-month fixed term opportunity has become available to join one of Australia's leading life insurers. They support millions of Australians and have their customers at the forefront of everything they do. Working with the broader Marketing and Communications team, this role will see you writing, improving and implementing mandatory communications.


We are looking for someone who has strong attention to detail, is collaborative, has a strong writing ability and has previously worked in a regulated or complex environment.


As the Customer Communications Specialist, your main responsibilities will be:

  • Working as part of a mandatory communications team and delivering communications requirements within set timeframes
  • Copywriting high quality communications to simply exlpain complex terminioloigy into customer friendly language
  • Engaging internal and external stakeholders and managing all signoff processes to ensure all communications meet timelines
  • Updating existing customer and mandtory communications templates, including EDM, DM and other regulatory documents
  • Minimum 3+ years' experience in a customer communications or mandatory communications
  • Must have worked in a regulated and comlex environment, eg financial services, insurance or telecommunications
  • Strong writing, copy and editing skills


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