customer success specialist

1 week ago


Adelaide, South Australia Personify Care Pty Full time
Customer Success Specialist - Digital Health

Customer Success Specialist | Digital Health | Hospitals | Adelaide or Remote (Australia)

  • Support nursing, clinical and admin staff deliver digital patient pathways to their patients.
  • Guide new customers onboarding and adoption of our world class technology.
  • Candidates with nursing or admin experience in hospital / healthcare settings encouraged to apply.
  • Join a dynamic team passionate about making a difference to patient outcomes.

___________________________________________________________________________

We are seeking a Customer Success Specialist to support our growing list of leading hospital and healthcare organisations in Australia, New Zealand and internationally.

  • The role involves guiding nursing, clinical and admin staff within health services to quickly get the most out of the Personify Care platform to exchange information with their patients before and after their face to face encounter.
  • Easy to use pre-admission and post-discharge patient management solution to better prepare patients for their treatment / procedure and then manage their recovery after they leave.

Responsibilities:

  • Introduce and provide training to nursing, clinical and admin staff within new customers to the platform. Help map clinical workflows into digital patient pathways. Provide induction, guidance and support to staff and patients.
  • Build strong relationships with healthcare teams through regular phone, online and face to face contact. Efficiently respond to queries. Regularly collect and act on customer and user feedback.
  • Listen for and proactively seek out ways our solution can address real-world problems for end users. Work with our product team to guide new features that enhance the experience for healthcare teams and their patients. Work with account managers and communication teams to highlight customer case studies.
  • Take ownership of the overall customer experience and regularly look for ways to improve our processes and provide an outstanding experience for our end user.

Successful candidates will have:

  • Experience in providing training and support to healthcare teams (remote and face to face).
  • An understanding of our end users (nursing, admin, clinical and hospital staff) and the organisations they work in.
  • Comfortable in customer-facing roles and in supporting technology solutions.
  • A positive, can-do mindset and a passion for building trusted relationships. A team player with excellent time management skills.
  • A modern organisation with genuine values and a high-performance culture.
  • We thrive on helping healthcare teams deliver the best possible care to their patients
  • We deliver a world class solution trusted by leading Australian hospitals. Growing internationally.
  • Autonomy to do your best work. See the direct impact of your ideas and work on end users.
  • Work closely with all functional teams in a supportive and fast paced environment

To Apply or to have a confidential discussion send your CV to Please include the role title in your application.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
  • Industries Hospitals and Health Care

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