Enablement and Implementation Manager

6 months ago

North Sydney, Australia TPG Telecom Full time

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

This role supports the central Spring Office and requires excellent communication and interpersonal skills and the ability to drive and facilitate organisational change.

**Responsibilities**

**Drive Ownership and Initiative**:

- Identify and take ownership of opportunities to enhance business engagement and uplift capability.
- Proactively drive the development of strategies to improve the organization's understanding of processes and their effective implementation.
- Demonstrate initiative in seeking out ways to support teams in achieving their objectives through enhanced processes and capabilities.

**Engage Stakeholders**:

- Engage with key stakeholders across business units to understand their needs and challenges.
- Cultivate strong relationships with stakeholders to garner support for training and change initiatives.
- Act as a liaison between various business units and the training and change management team to ensure alignment and effective communication.

**Develop and Execute Training Programs and Communication Strategies**:

- Identify organizational training needs aligned with Spring Office processes, encompassing planning, delivery, and capital management.
- Plan and own the full program of training and communications, determining the best channels for engagement.

**Lead Change Management Strategies**:

- Develop change management plans to support the successful adoption of new technologies, processes, and systems.
- Assess the impact of changes on employees and stakeholders and develop strategies to mitigate resistance and promote acceptance.
- Create communication plans to ensure timely and consistent messaging about transformation initiatives.
- Collaborate with cross-functional teams to ensure alignment and integration of change management activities across the organization.
- Provide guidance and support to employees as they navigate through process changes, ensuring they have the necessary skills and knowledge to succeed.

**Drive Continuous Improvement**:

- Stay abreast of industry trends, best practices, and emerging technologies in training and change practices.
- Identify areas for improvement in training and change management processes and recommend enhancements.
- Evaluate and enhance communication channels, consistently reviewing and curating content across our knowledge-sharing platforms.
- Manage schedules for training events.
- Bachelor's degree in a reKnowledge and experiencelevant field, such as business administration, organisational psychology, or human resources.
- Proven experience in training and change management roles, preferably in the telecommunications or technology industry.
- Leading and or implementing transformational changes.
- Demonstrated expertise in instructional design, training methodologies, and adult learning principles.
- Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
- Strong facilitation and presentation skills, both in-person and virtually.
- Ability to adapt to changing priorities, manage multiple projects simultaneously, and meet deadlines.
- Proficient in using training software, learning management systems, and other relevant tools.
- Certification in change management methodologies (e.g., Prosci, ADKAR) desired but not mandatory.
- Demonstrated problem-solving and analytical skills, with a focus on data-driven decision-making.
- A passion for training, change management, and driving.
- Excellent communication skills and an independent thinker.
- Excellent interpersonal skills with a commercial and pragmatic approach.

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything

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