Implementation Manager

5 months ago

Sydney, Australia Rippling Full time

**About Rippling**

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

**About The Role**

This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team AND a foundational member of our APAC team

Implementation is an essential differentiator for Rippling. As an Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience

Please note, this role is based in Sydney.

**What you will do**
- Become a Rippling expert - You’ll be a go to resource for our customers within 60 days and with internal colleagues within 90 days
- Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation
- Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices
- Partner with and provide Australian domain expertise to our customers and internal Rippling peers
- Pitch in on developing/documenting implementation processes and best practices
- Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products

**What you will need**
- Minimum 2 years of experience with Australian based Payroll plus experience with HR and/or Finance domains
- Demonstrated knowledge of Australian labour laws and payroll requirements, particularly Modern Awards and enterprise agreements
- Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks
- You love interacting with customers and always seek to deliver a great customer experience
- Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests
- Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance
- Comfortable working in an autonomous environment, can expertly prioritise, and have a knack for identifying internal and external blockers

**Bonus**
- 2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company
- Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac computers

**About The Team**

The Global Implementation team is the newest edition to our Implementation family here at Rippling. The current team has several Implementation Managers located in the US and we’re excited to expand into new locations globally. Our current Implementation department includes over 100 team members from various backgrounds across two continents. We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role._
- #li-hybrid_

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