Digital Enablement and Capability Manager

6 months ago

Sydney, Australia Amgen Full time

**HOW MIGHT YOU DEFY IMAGINATION?**:
If you feel like you’re a part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We have reimagined the most important aspects of our work lives, creating more flexibility than ever before and with technology we are leveraging a chatbot to communicate with you during stages of the recruitment process. So don’t be surprised if you get a message from **“Gene”**’ it means it could be time for a career you can be proud of at Amgen.

**Live - What you will do**:
As a Digital Enablement & Capability Manager with Amgen Australia, you will be instrumental in driving digital adoption and enhancing customer experiences through omni-channel communication. You will collaborate with various stakeholders to implement digital initiatives, optimize channel utilization, and build internal capabilities to achieve business objectives. A key part of the role is leading digital enablement projects all the way through to execution and implementation. This is a full-time, permanent role. Reporting to the Customer Engagement Excellence Lead, you’ll be based in **Sydney **and ideally in the office 2-3 days a week. This role does not have people leadership responsibility.

**Key Responsibilities**:
**_ Digital Enablement:_**
- Assist in developing and executing digital strategies to drive brand growth and operational excellence
- Enable customer experience activities by ensuring seamless integration of back-end capability
- Embed performance indicators and controls to measure and communicate commercial relevance of digital activity
- Direct external vendors in delivering digital services
- Optimize channels, ensure data extractability, and review campaign performance to enhance internal capability

**_ Digital Capability Build:_**
- Create and optimize feedback loops and 'test & learn' activity to enhance digital initiative effectiveness
- Co-create business value through digital engagement initiatives
- Drive digital best practices and thought leadership across all channels
- Liaise with regional/global teams to align initiatives with global/regional strategy

**Win - What we expect of you**:

- Relevant tertiary qualifications and experience where technology is integrated into the business
- Experience with Salesforce Marketing Cloud and DRM (Veeva or equivalent)
- Experience with web technologies (Sitecore HTML, CSS)
- Experience in the pharmaceutical, healthcare or other regulated industry
- Excellent project management skills with a track record of successful implementations
- Exceptional communication and interpersonal skills communicating complex concepts to technical and non-technical audiences
- **_ Residency and full Work rights in Australia essential_**

**Thrive - What you can expect of us**:
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
- A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
- Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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