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Call Centre Operator

3 months ago

Sydney, Australia SB Recruitment Full time

**Salary**:

- $35.00 - $35.00 Hour plus Super
- **Contract Type**:

- Temporary
- **Location**:

- Sydney - NSW
- **Industry**:

- Call Centre & Customer Service
- **Contact Name**:

- SB Recruitment
- **Contact Phone**:

- 02 9002 5000
- **Date Published**:

- 30-Apr-2024
- **The Company..**
Our client is a well-respected and reputable government organization that are well known across NSW. They believe in recruiting the best of the best and provide their staff with a friendly work environment with supportive management.

They are seeking a dedicated Call Centre Operator to support the day-to-day co-ordination and operation of the business unit. Our client is looking for someone to join their team in Sydney Olympic Park ASAP

The initial contract will be for 3 months with strong possibility to extend thereafter.

**Please note that this position will require the successful individual to be working 10-hour shifts on a rotating roster operating 24/7.**

**The Job..**
Reporting to a Team Leader, in this exciting contract opportunity you will be responsible for:

- Taking inbound calls and recording staff absences in multiple systems.
- Processing day-of shift absences and rostering staff to cover those changes.
- Providing superior administrative support to the rostering, deployment and HR teams. Including data entry into the rostering system.
- Ensuring all shift changes are entered in a prompt, efficient and thorough manner.
- Communicating with staff across all levels of the organisation over the phone, and in person.
- **This position will require staff to work shift work across a rotating roster that operates 10 hours per day, 24/7.**

**You..**
To be successful in this role, you must possess the following qualities and experience:

- **Must be available to work across a 24/7 rotating roster.**:

- Minimum 12 months of experience in a high-volume contact centre position.
- Experience utilising Excel is preferred.
- Top-tier attention to detail and data entry skills.
- Amazing customer service skills.
- Excellent organisational skills.
- Ability to stay focused in a busy, fast paced environment.
- Exceptional written and verbal communication skills.
- Ability to work across multiple systems simultaneously.

**How to apply..**