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Call Centre Officer

2 months ago

Sydney, New South Wales, Australia Programmed Full time
About the Role

PERSOLKELLY is partnering with a leading client to fill Emergency Call Centre Agent positions in Sydney's Eastern suburbs. As a key member of the 24-hour team, you will provide exceptional customer service and ensure timely connections to emergency services.

Key Responsibilities
  • Answer calls from across Australia and efficiently connect emergency calls to Police, Fire, or Ambulance dispatchers.
  • Provide consistent, high-quality service and treat customers with empathy.
  • Work in a fast-paced environment with high-volume calls and strict protocols to follow.
Requirements
  • Previous customer service experience, preferably in a contact centre or face-to-face environment.
  • Strong problem-solving skills and a positive, resilient attitude.
  • Excellent verbal and written communication skills and a stable working history.
What We Offer

PERSOLKELLY is committed to creating a safe and inclusive environment that values diversity and respect. We welcome applications from women, Aboriginal and Torres Strait Islander people, and individuals from diverse backgrounds.

At PERSOLKELLY, our passion is putting our people first. We support their careers and provide opportunities for growth and development.