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Customer Service Agent

4 months ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Join our friendly Inbound customer service team working on behalf of Public Transport Victoria.

About the role

As a Customer Support Consultant, you'll be the face of PTV, providing excellent customer service to anyone who uses public transport in Victoria. With a variety of inquiries ranging from updating personal information to journey planning and more, you'll have the opportunity to upskill and handle complex call types. Not only will you have the chance to interact with diverse customers, but you'll also take on back-of-house tasks, broadening your skill set. Join our team to become an essential part of Victoria's public transport system

Key Details- Hybrid working model (home and office) after training, nesting period and KPI achievement.- Commencing 4th December 2024- Multiple Full time and Casual positions are available.- Enjoy rotating rosters from 6am to midnight, Monday to Sunday.- Ideal for those seeking diverse work schedules.- Full work rights to work within Australia for at least 12 months- You will be required to complete a National Police Clearance

As this role will transition to a Hybrid work from home model, you will need to have the following setup:
- Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent. (25G upload and download speed / at a minimum) 50 Meg plan- Anti-Virus installed and Windows Defender switched on.- Must have dual monitors (this does not include laptop screen)- Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.- Headset with a microphone.- Note: No Macbooks as they are not compatible with our system.

To be successful in this role, you will need to:
- Build strong client relationships through effective phone communication and timely responses.- Follow strict compliance regulations to maintain standards.- Consistently deliver exceptional customer service experiences.

Culture & Benefits- Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).- Continuous coaching and support to enhance personal and professional growth.- Abundant pathways for progression.- Inclusive and vibrant team culture that values everyone's uniqueness.- Unlimited 24/7 access to a dependable mental health and well-being platform

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do