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Oshc - Customer Service Agent

7 months ago

Melbourne, Australia TheirCare Full time

Casual Opportunities Available
- Shifts within 6:30am - 9pm (AEST). Flexible shift times to fit your schedule
- Ongoing training and support + career progression

TheirCare is looking to expand its customer service team and are now looking for an causal Customer Service Support agent to join the team at our headquarters based in Glen Iris.

**About the Role**
- Monday - Friday
- Shifts between 6:30am - 9:00pm (AEDT)*
- Flexible shift casual times to fit your schedule
- Head Office Location: Close to Tooronga Train Station + free parking
- Please note the hours for this position are fixed, but there is the possibility of an occasional shift swap with our current team member.

**Responsibilities**
- Customer service inbound and outbound phone support
- Managing inquiries, bookings, account administration, billing
- Escalation of any reported incidents or complaints across appropriate channels
- Administrative reporting to support business operations
- Other ad-hoc office support duties

This role reports to the National Customer Experience Manager, working alongside our current (and amazing) customer service and support team member.

**About You**
This is a customer service role, so your ability to listen and communicate clearly is crucial, maintaining a positive, empathetic and professional attitude toward customers at all times. There is also a component of reporting involved in this role, so strong computer skills and attention to detail is vital.

There are no qualification requirements, but prior experience in a customer service role is preferred. An understanding of before and after school care operations would also be beneficial.

**About Us**
TheirCare provides Before and After School Care and Holiday Programs across schools in Victoria, New South Wales and Western Australia.

We're a young company, but we're doing great things in the outside school hours care space. We pride ourselves on our supportive team environment and the high-quality care we provide to the families and school communities we work with.