Guest Service Agent

1 month ago

Melbourne, Australia Cushman & Wakefield Full time

**Job Title**

Guest Service Agent
**Job Description Summary**

The guest services agent role is responsible for delivering exceptional workplace experiences and service to residents, guests and the community, ensuring qualitative customer outcomes are realised. The Agent must ensure they liaise professionally and appropriately with customers, suppliers and internal Cushman & Wakefield stakeholders at every interaction whilst supporting the Integrated Workplace Solutions service line for Cushman & Wakefield on behalf of the client.

**About the Role**:

- Meet and greet visitors proactively in a timely manner.
- Manage reception services to ensure a positive customer experience.
- Announce arrival of guests.
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness center, etc. are clean and are being used for the correct purpose.
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
- Ensure locker and parking data integrity is maintained.
- Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements.
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.

**About you**:

- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a commonsense approach to problem solving.
- 'Minimum completion of VCE or Higher School Certificate'

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company.
- Career development and a promote from within culture.
- An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.**
- That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. _
- We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us._

  • Guest Service Agent

    3 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **General*** **Job Grade**: Part Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Rooms*** **Job Grade**: Full-Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates five hotels including Pan Pacific Melbourne, which is conveniently...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Mantra on Little Bourke Full time

    A 4.5 star hotel in the heart of Melbourne, **Mantra on Little Bourke** offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots...

  • Guest Service Agent

    2 days ago

    Melbourne, Australia MOVENPICK Full time

    **Company Description** At Mövenpick Hotel Melbourne we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us! Located opposite Southern Cross...

  • Guest Service Agent

    3 months ago

    Melbourne, Australia The Cullen Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. This boutique Art Series Hotel, **The Cullen** in the heart of Prahran is home to a team of...

  • Guest Service Agent

    3 months ago

    Melbourne, Australia Oakwood Premier Melbourne Full time

    **The Company** Oakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Shadow Play by Peppers Full time

    **Shadow Play by Peppers** is inclusive of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Housed within the hotel is a cocktail bar come suit tailoring service and an enclosed garden space on the top floor, featuring a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia AccorHotels Full time

    Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

  • Guest Services Agent

    3 months ago

    Melbourne, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Melbourne **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Melbourne Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Courtyard by Marriott Full time

    **Job Description**: **Job Number** 23145138 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff...

  • Guest Services Agent

    3 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23095407 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management We are looking for a **Guest Service Agent **to join our **Four Points...

  • Guest Service Agent

    2 months ago

    Melbourne, Australia Avani Full time

    Job Description The Jazz Corner Hotel are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis.  The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia TFE Hotels Full time

    We’re looking for a Guest Services Agent with a twist at Vibe Hotel Melbourne. For starters, you’ll love putting others first and you’re smiling when they are - you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** **_ Novotel Melbourne South Wharf_** features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre,...

  • Guest Service Agent

    3 months ago

    Melbourne, Australia MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join the team at WRAP on Southbank on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Batman's Hill on Collins is a 4-star hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests. We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station. The hotel features 190 rooms and apartments, a fully equipped conference centre with 10 function...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Park Regis Griffin Suites Full time

    Park Regis Griffin Suites Hotel located on St Kilda Rd Melbourne is looking for a Casual/Part Time Guest Service Agent to join our hotel reception team. The hotel is a 4-star hotel with coffee shop, restaurant, accommodation and conference meeting rooms. The hotel is part of StayWell Holdings Group and parent company Prince Seibu in Japan with hotels and...

  • Guest Services Agent

    3 months ago

    Port Melbourne, Australia Exel Workforce Full time

    Our client is the leading provider of comprehensive accommodation services in Australia. They provide a range of services, including hotels, apartment hotels, furnished corporate apartments, and corporate travel management booking services. As time has passed, they have transformed into a well-integrated and diverse company, delivering accommodation...

  • Guest Service Agent

    2 months ago

    Melbourne, Australia Cushman & Wakefield Full time

    Job TitleGuest Service AgentJob Description SummaryC&W are currently looking for a corporate Concierge/Guest Services Agent to join us on a full time basis in the Melbourne CBD.Job DescriptionCushman & Wakefield are recruiting a Corporate Concierge to join a high performing team.Job DescriptionAs Concierge, this role delivers an exceptional resident and...

  • Guest Service Agent

    4 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Monash Melbourne*** **Rooms*** **Job Grade**: Part-Time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. Our people are our biggest asset & we are proud of our distinct positive culture across our three internationally renowned...