Guest Service Agent

5 months ago

Melbourne, Australia Cushman & Wakefield Full time

**Job Title**

Guest Service Agent
**Job Description Summary**

The guest services agent role is responsible for delivering exceptional workplace experiences and service to residents, guests and the community, ensuring qualitative customer outcomes are realised. The Agent must ensure they liaise professionally and appropriately with customers, suppliers and internal Cushman & Wakefield stakeholders at every interaction whilst supporting the Integrated Workplace Solutions service line for Cushman & Wakefield on behalf of the client.

**About the Role**:

- Meet and greet visitors proactively in a timely manner.
- Manage reception services to ensure a positive customer experience.
- Announce arrival of guests.
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness center, etc. are clean and are being used for the correct purpose.
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues.
- Ensure locker and parking data integrity is maintained.
- Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements.
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.

**About you**:

- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Able to demonstrate a commonsense approach to problem solving.
- 'Minimum completion of VCE or Higher School Certificate'

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company.
- Career development and a promote from within culture.
- An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.**
- That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. _
- We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us._

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