Customer Service Representative

7 months ago


Melbourne City Centre, Australia Community Help Co Full time

**Important details about the role**:

- The role is for immediate start, please ensure you are job-ready and reliable
- The hours may vary between 7:00am - 7:00pm; rosters may be updated on a fortnightly basis
- New agents will commence working part-time hours and move into a full-time role
- Individuals must have basic computer literacy skills and a minimum typing speed of 25 WPM
- The role is in-office - Melbourne CBD, VIC, and employees will have access to free on-site parking
- The starting rate for this position is $24.08, after 6-months of training this will increase to $24.87 - we follow the Contract Call Centres Award [MA000023]

About you:

- You have excellent communication skills, written and verbal
- You are able to multi-task and thrive in a fast-paced environment
- You love a challenge and enjoy providing excellent customer service
- You are someone who is reliable and punctual
- You understand the importance of reliability and showing up for your team
- You are ready to join a team of like-minded individuals as soon as possible

What's in it for you?
- Flexibility - we offer flexible working hours, as our operating hours are 24/7
- Skill Development - all CSRs receive ongoing training to develop the professional skills and confidence to be resilient throughout your career
- Guidance and Mentoring - accessible management team there to mentor you along your journey with us
- Work in a friendly and open environment where we promote diversity and equality



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