Service Manager

7 months ago

Tweed Heads, Australia Beaumont People Full time

Fulfilling work in the beautiful Northern Rivers of New South Wales.
- Unique role with flexible work arrangements.
- Attractive salary + benefits.

**ABOUT THE ROLE**
The Service Manager manages a team of support workers to efficiently deliver a range of person-centred programs and services aimed at developing each client’s potential to participate as independently as possible within their home and community.

Programs and services include individual and group based community activities, centre based programs, recreational activities, vacation programs and skills based activities.

The Service Manager is also responsible for developing and implementing new programs and services and achieving client growth objectives.

**KEY RESPONSIBILTIES**

**Sell & Develop Innovative Program & Products**
- Develop, resource and implement programs and services that align with participant goals.
- Develop networks with other businesses, agencies, volunteer groups and community organisations to support program and service delivery.
- Collaborate with other functions to build, promote programs and services to both new and existing clients.

**Commercial**
- Deliver the Board approved annual financial budget.
- Ensure all clients have a current quote and service agreement.
- Monitor individual client plan and program status and financial performance.
- Maintain client documentation and database systems requirements including booking and billings.
- Actively pursue opportunities to improve financial performance and viability eg client ratios/groups.
- Periodically analyse and report on commercial performance.

**Service Delivery**
- Provide superior customer service via person centred actions and communication and meet with clients and families on an appropriate frequency.
- Ensure program delivery complies with client agreements and risk, quality and safety compliance policies and procedures.
- Monitor and document client progress to agreed goals. Undertake periodical on call duties to support the wider organisation.
- Manage any incidents and feedback in accordance with policies and procedures.

**Lead and develop a high performing team**
- Ensure a team of support workers is in place to deliver client support services in accordance with quotes and agreements.
- Ensure each team member understands, and has the resources available to deliver, the desired business outcomes/performance measures/KPIs.
- Collaborate with Human Resources to manage the recruitment and on boarding process.
- Communicate effectively, regularly and in a timely manner with staff to support them in their roles and maximize staff and client satisfaction.
- Manage staff performance via regular communication, client feedback and annual performance review process.
- Engage regularly with the Regional Manager and HR Business Partners to ensure they are fully briefed on all team performance and engagement issues.
- Ensure each team member is fully inducted in to the service and has the requisite skills and capabilities to deliver the agreed support.
- Ensure each team member has a current and appropriate development plan and is making adequate progress in its implementation.

**Work Health and Safety**
- Read and comply with the Code of Conduct, Policies, Procedures and Work Instructions.
- Take care at all times for the health and safety of yourself and others.
- Follow, contribute and work in a culture committed to continuous improvement through active participation in quality and workplace safety initiatives, and the identification of areas for improvement.

**Other Duties**:

- You may be required to perform other duties from time to time as required, so long as those additional duties are within your skills, competency, and training.
- As your role includes operating as part of a team, you are expected to work as a team member, show appropriate behaviours and respect to all our employees and work with a spirit of cooperation.

**KEY SELECTION CRITERIA** (required/preferred/desirable)

**Education**
- Relevant Tertiary Qualifications, Minimum Certificate IV Community Services (Disability).

**Experience**
- Minimum three years’ leadership experience in supporting clients with disparate and complex needs in the Disability, Aged Care or equivalent sector.
- Experience developing, implementing and monitoring disability support programs.
- NGO or NFP experience desirable.
- Demonstrated experience in the leadership, development and performance management of a geographically dispersed team.
- Effective verbal, written communication skills and interpersonal skills.
- Experience in managing a service to budget.
- Broad knowledge of services for people with disabilities including a good working knowledge and commitment to the NDIS and other relevant legislation.
- Excellent organisation and time management skills, working to deadlines.
- Experienced in utilising large, sophisticated Information Technology systems.
- Competent user of MS Office products eg Ex

  • Client Services Team Leader

    3 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Client Services Team Leader, Hybrid Opportunity!** **Position**:Client Services Team Leader** (Plan Management Services). This role would suit someone with **4+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This is a leadership role, supported...

  • Ndis Plan Manager

    7 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is supported by an amazing...

  • Ndis Plan Manager

    7 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...

  • Ndis Plan Manager

    7 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **NDIS Plan Mentor - Experienced Plan Manager, Hybrid Opportunity!** **Position**: NDIS Plan Mentor (Plan Management Services). **Please note**: This role would suit someone with **2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is...

  • Administration Officer

    7 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **Administration Officer - NDIS Plan Support** **ABOUT US**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management Service provider, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better-than-expected outcomes. We support full choice and control for participants and...

  • Administration Officer

    7 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **Administration Officer - NDIS Plan Support** **ABOUT US**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management Service provider, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better-than-expected outcomes. We support full choice and control for participants and...

  • Administration Officer

    7 months ago

    Tweed Heads South, Australia Your Plan Manager Full time

    **Administration Officer - NDIS Plan Support** **ABOUT US**: Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management Service provider, well-known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better-than-expected outcomes. We support full choice and control for participants and...

  • Service Manager

    8 months ago

    Tweed Heads, Australia Sunnyfield Full time

    Are you a dynamic people leader that is motivated by enriching the lives of people with a disability, driving excellence in service delivery, and is passionate in developing staff to achieve their personal best? We have an exciting opportunity for a passionate, client-centred, and innovative leader to manage our Tweed Heads Community Hub and Community...

  • Service Manager

    8 months ago

    Tweed Heads, Australia Sunnyfield Full time

    **About Us** Sunnyfield is an organisation focused on people, our mission is to enrich the lives of people with disability by creating choice and control. Working together with families, friends and dedicated staff, Sunnyfield supports a brighter future for people with disability. This is an exciting time to join Sunnyfield as we embark on the expansion of...

  • Service Manager

    7 months ago

    Tweed Heads, Australia Momentum Collective Full time

    $51.90 per hour + Super + Salary packaging options to increase take home pay **ABOUT US** **Momentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We have a proud 40 year track record operating in a suite of programs in child & family community services,...

  • Client Services and Claiming Manager

    2 months ago

    Tweed Heads, Australia Momentum Collective Full time

    $53.84 per hour + Super + Salary packaging options to increase take home pay - A flexible and supportive working environment - hybrid role - In-house training and career development opportunities **ABOUT US** **Momentum Collective is a registered charity and not-for-profit community services organisation creating inclusive opportunities and positive...

  • Leading Veteran Services Manager

    3 weeks ago

    Tweed Heads, New South Wales, Australia RSL Lifecare Full time

    About RSL LifeCareRSL LifeCare is a leading not-for-profit organisation providing comprehensive support services for veterans, seniors and their families.With over 110 years of experience, we deliver integrated wellbeing and care solutions across 60+ sites in NSW and the ACT, empowering our community to live meaningful lives with confidence.Job DescriptionWe...

  • Service Manager

    7 months ago

    Tweed Heads, Australia Momentum Collective Full time

    **Introduction**: ABOUT US Momentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We have a proud 40 year track record operating in a suite of programs in disability, mental health, homelessness, social and affordable housing, family & domestic violence, child...

  • Residential Services Manager Position

    4 weeks ago

    Tweed Heads, New South Wales, Australia NSW Department of Communities and Justice Full time

    Company OverviewThe NSW Department of Communities and Justice is a leading organization in the field of community services, striving to make a positive impact on the lives of children, adults, families, and communities.We are committed to breaking disadvantage and promoting inclusion, collaboration, adaptability, courage, and integrity. Our team is...

  • Administration Services Manager

    4 weeks ago

    Tweed Heads, Australia Momentum Collective Full time

    $49.28 per hour + Super + Salary packaging options to increase take home pay - A flexible and supportive working environment - Great office location, free parking, close to shops and beach **ABOUT US** Momentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We...

  • Assistant to Service Manager and Clinical Director

    2 months ago

    Tweed Heads, Australia Northern NSW Local Health District Full time

    **Discover the balance. Enjoy more flexibility, diverse career pathways, the opportunity to learn and grow, salary packaging + more**. **Employment Type**: Permanent Full Time **Position Classification**: Admin Off Lvl 5 **Remuneration**: $73,551.21 - $75,219.36 per annum **Hours Per Week**: 38 **Requisition ID**: REQ524499 **About Northern NSW Local Health...

  • Service Manager Ndis Assisted Living Tweed

    1 week ago

    Tweed Heads, Australia Momentum Collective Full time

    Level 6 SCHADS award + Super + Salary packaging options to increase take home pa - Great office location, free parking and close to shops and beach - A flexible and supportive working environment **ABOUT US** Momentum Collective is a registered charity and not-for-profit community services organisation creating inclusive opportunities and positive...

  • Experienced Client Services Manager Required in Tweed Heads

    4 weeks ago

    Tweed Heads, New South Wales, Australia IPA Personnel Full time

    At IPA Personnel, we are seeking an experienced Senior Client Services Manager to join our team based in Tweed Heads. This rewarding role offers a competitive salary package and the opportunity to support client success across key portfolios.About the RoleThis is a full-time, permanent position that requires strong leadership skills, compliance expertise,...

  • Service Advisor

    2 months ago

    Tweed Heads, Australia The Recruitment People Full time

    **The Recruitment People are a business providing Recruitment Services nationally, Career Resources & HR Solutions.** We are assisting our client, a multi site, multi franchise Automotive Dealer Group, in their search for an Experienced Automotive Service Advisor to join there well established team in Tweed Heads. Are you a customer-focused professional...

  • Disability Service Leader

    1 month ago

    Tweed Heads, Australia United Disability Care Full time

    Are you passionate about making a difference in the lives of people with disabilities? Join our team as a Disability Service Leader in Tweed Heads South! At United Disability Care, we believe in supporting people to love their lives and live their dreams, guided by our ICARE values. As a Service Leader, you will play an essential role in providing...