Ndis Plan Manager

6 months ago

Tweed Heads South, Australia Your Plan Manager Full time

**NDIS Plan Mentor
- Experienced Plan Manager, Hybrid Opportunity**

**Position**: NDIS Plan Mentor (Plan Management Services).

**Please note**:
This role would suit someone with
**2+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This role is supported by an amazing team with a different approach to traditional plan management roles. Disabled people and/or people with lived experience are strongly encouraged to apply. This role will work in an office with a fantastic support coordination business providing shared solutions and services to participants and their teams. You will love the opportunity to meet new service providers, share solutions and provide amazing and friendly service.

**About Us**:
Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management service provider, well known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better than expected outcomes. We support full choice and control for participants and encourage them to make the decisions around their plans.

**The Role**:
To provide high-quality, collaborative, and direct support to plan managed clients in an accurate and timely manner, with a focus on developing, building, and maintaining relationships.

In our new shared office we will be working closely with an amazing Support Coordination business, building collaborative and solutions focussed service for our shared participants.

To ensure that all NDIS reporting and compliance requirements are met and that clients have a full understanding of their NDIS budgets and decision-making. You will be well supported by an experienced management team and amazing team members.

**Key Responsibilities**:
**This dynamic position will be responsible for, but not be limited to**:

- A positive, proactive, and enthusiastic attitude to learning and engaging within a team.
- At this level, employees may be required to supervise team members or volunteers in their day-to-day work. Employees with supervisory responsibilities may undertake some complex operational work and may undertake planning and coordination of activities within a clearly defined area of the organisation.
- Assisting clients to understand their plans, the scope of budgeting/spending, and the NDIS price guide.
- Ensure claims and reporting are accurate and timely.
- Assist with and provide high-quality record management within CRM Work within a team to support a diverse range of NDIS-funded clients.
- Ensure ongoing retention and engagement of participants and their teams through relationship building, friendly service and a great attitude.
- Provide high levels of service and general advice & guidance to the differing needs of clients.
- Ensure all data and information is current and NDIS Plans are reviewed regularly.
- Ensure all timeframes and targets are achieved for responsive communication, inquiries, and milestone contact with clients.
- Proactively ensure that Your Plan Manager is represented and promoted within the industry and community.
- Contribute to supporting client choice and control over their plans using industry knowledge and experience.
- Ensure correspondence and documentation are managed efficiently and confidentially.
- Identify and report any risks to the Manager Maintain current knowledge of the NDIS, Quality and Safeguards, price guides, and guidelines and proactively drive your learning and growth.

**About You**:

- Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values.
- Adhere to all policies and procedures and engage in performance improvement and coaching Proactively participate in team communication, including meetings.
- Be responsible for managing and planning their work and that of team members or volunteers if allocated and may be required to deal with formal disciplinary issues within the work area.
- Actively and positively participate in training provided.
- Other responsibilities as and when directed by Your Plan Manager.
- Be an effective time manager of your work and team tasks.

**Essential Requirements**:

- Advanced understanding and commitment to person-centered support and services to people with a disability, their teams, and service providers.
- Diploma in Business Administration, Disability, Customer Service or higher and/or similar demonstrated work-related experience in working with people with a disability.
- Minimum 2 years experience in a plan management role with an emphasis on relationships with a diverse range of clients and their teams.
- Demonstrated experience in a client relationship role where developing, building, and maintaining relationships is a priority to ensure client retention and growth.
- General knowledge of the principles of human resource management and the ability to assist Plan Services Officers or volunteers with

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