Omni-channel Platform Manager

4 days ago

Sydney, Australia Novartis Full time

395244BR

**Omni-Channel Platform Manager**:
Australia

**About the role**

Internal Role Title: Omni-Channel Platform Manager
Location: Sydney, Australia #LI-Hybrid
About the Role:
This role will be responsible for building and executing Novartis Australia and New Zealand’s vision in omnichannel engagement and digital platforms. You will work across the enterprise to support omnichannel engagement, building new digital capabilities, while exploring opportunities to improve efficiencies and enhance our executional abilities in this space.
This role is sit within the BE&E function and it will require the flexibility to shift priorities or projects quickly as our future growth aspirations evolve over time.This required to gain a deep understanding of all omnichannel systems and digital platforms to identify areas for opportunities or potential partnerships with global and regional teams.
Key Responsibilities:
- Standardize omnichannel customer engagement strategies, showcase standard process experiences, and evolve our digital and omnichannel systems and platforms for the utilisation of the franchises. Handle and support the implementation & development of digital tools. Drive data-driven decision making from a systems and platforms lens.
- Maintain, support and launch new and existing systems and platforms including SFMC, MedHub, FUSE, Ask-Alia, Medallia (VoC), Shaman, Veeva, and Kaltura.
- Understand the wider business approach and strategies when it comes to our digital infrastructure, providing technical and operational support, evolving the way we demonstrate our digital and omnichannel platforms.
- Support of field based digital engagement tools being a guide in RTEs, MTEs, CLM usage. Provide technical solutions and training for the franchises to identify the best system or platform to overcome their business challenges.
- Handle and optimize the omnichannel platform to ensure a consistent brand experience across all channels. Analyze customer data and insights to find opportunities for improving the omnichannel experience
- Supervise and report on key performance indicators to supervise the success of omnichannel initiatives. Stay up-to-date on industry trends and standard processes in omnichannel marketing and technology
- Develop playbooks and agency guidelines to improve operational efficiency. Act as Digital Governance delegate and ensure compliance with digital assets

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Role Requirements**

Essential Requirements:
- Proven experience with Digital or Digital Marketing or Technology.
- Deep expertise in digital and omnichannel, technical expertise
- Strong analytical skills and ability to interpret data and metrics
- Excellent communication and collaboration skills. Operations management and execution with demonstrated results
- Ability to balance multiple projects and deliver (Process & Project management)
- Proven track record to develop trust-based relationships with key partners.
- Experience in building new organisational capabilities. Ability to handle external vendors, budget and platforms.

Why Novartis?

**Division**

International

**Business Unit**

APMA IMI

**Work Location**

Sydney

**Company/Legal Entity**

AU Pharma Pty Ltd

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes

  • Omni-channel Platform Manager

    2 weeks ago

    Sydney, Australia Novartis Full time

    **About the Role**: Internal Role Title: Omni-Channel Platform Manager Location: Sydney, Australia #LI-Hybrid About the Role: This role will be responsible for building and executing Novartis Australia and New Zealand’s vision in omnichannel engagement and digital platforms. You will work across the enterprise to support omnichannel engagement, building...

  • Omni-channel Platform Manager

    2 weeks ago

    Sydney, New South Wales, Australia Novartis Full time

    About the Role:Internal Role Title: Omni-Channel Platform ManagerLocation: Sydney, Australia #LI-HybridAbout the Role:This role will be responsible for building and executing Novartis Australia and New Zealand's vision in omnichannel engagement and digital platforms. You will work across the enterprise to support omnichannel engagement, building new digital...

  • Omni-Channel Platform Manager

    2 weeks ago

    Sydney, New South Wales, Australia Healthcare Businesswomen's Association Full time

    About the roleInternal Role Title: Omni-Channel Platform ManagerLocation: Sydney, Australia #LI-HybridAbout the Role:This role will be responsible for building and executing Novartis Australia and New Zealand's vision in omnichannel engagement and digital platforms. You will work across the enterprise to support omnichannel engagement, building new digital...

  • Technical Product Manager- Ecommerce

    2 months ago

    Sydney, Australia SustainAbility Full time

    Technical Product Manager - Ecommerce & Omni-Channels  Join a cutting-edge player in the ecommerce Industry, poised for exponential growth in their ecommerce and omnichannel initiatives. Leading integration of ecommerce platforms Enhancing omnichannel customer journey mapping Highly technical role with a focus on ecommerce and omnichannel integration(...

  • HR Channel Manager

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **HR Channel Manager** - ** DCS Clerk Grade 9/10 - base salary starting at $120,859 - $133,183 p.a + super**: - **Parramatta location - flexible working conditions available across NSW**: - **Multiple opportunities - ongoing and temporary**: - **Great team culture** New year, new role? Want to be recognised for your channel management expertise? Come...

  • HR Channel Manager

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **HR Channel Manager** - ** DCS Clerk Grade 9/10 - base salary starting at $120,859 - $133,183 p.a + super**: - **Parramatta location - flexible working conditions available across NSW**: - **Multiple opportunities - ongoing and temporary**: - **Great team culture** New year, new role? Want to be recognised for your channel management expertise? Come...

  • Omni-channel Manager, Health

    2 weeks ago

    Sydney, Australia Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Platform Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Banking Corporation Full time

    Platform Specialist (DSP/CDP)47693 Platform Specialist (DSP / CDP) Permanent Barangaroo, NSW Australia Be a part of Westpac's supportive and inclusive team culture.How will I help?As a Platform Specialist your role is essential in maximizing campaign performance and ROI through the effective implementation and management of targeting strategies, audience...

  • Omni-channel Manager, Health

    2 weeks ago

    Sydney, New South Wales, Australia Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands.Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Platform Specialist

    2 weeks ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Platform Specialist (DSP/CDP) Westpac Banking Corporation Sydney, Australia Platform Specialist (DSP/CDP) Westpac Banking Corporation Sydney, Australia Posted 6 days ago Permanent Competitive Platform Specialist (DSP/CDP) Job Description47693 Platform Specialist (DSP / CDP)Permanent Barangaroo, NSW Australia Be a part of Westpac's supportive and inclusive...

  • Platform Specialist

    4 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Platform Specialist (DSP/CDP) **47693 Platform Specialist (DSP / CDP)** - Permanent - Barangaroo, NSW Australia - Be a part of Westpac's supportive and inclusive team culture. **How will I help?** As a Platform Specialist your role is essential in maximizing campaign performance and ROI through the effective implementation and management of targeting...

  • Platform Specialist

    2 weeks ago

    Council of the City of Sydney, Australia Westpac Group Full time

    47693 Platform Specialist (DSP / CDP) Permanent Barangaroo, NSW AustraliaBe a part of Westpac's supportive and inclusive team culture.How will I help?As a Platform Specialist your role is essential in maximizing campaign performance and ROI through the effective implementation and management of targeting strategies, audience segmentation, and bidding...

  • Associate Director Customer Experience

    4 weeks ago

    Sydney, Australia Healthcare Professionals Group Full time

    **Benefits** High profile global biopharmaceutical organisation Newly created role with strategic focus Contribute to public health initiatives through innovative therapies **About the company** Recognised as a distinct leader across multiple portfolios and therapy areas, this biopharmaceutical organisation has experienced great success locally and...

  • Digital Marketing Manager

    3 weeks ago

    Sydney, Australia Sharp & Carter Full time

    Global Luxury Beauty Brand - Opportunity to step up to a Management position - Manage all online and digital touchpoints and omni-channel experience - $100,000 base + super | Global Beauty Brand with a close-knit team culture **About the Role** The role Digital Marketing Manager is to own the entire customer journey through lifecycle to improve every...

  • Merchandise Manager

    2 weeks ago

    Sydney, Australia H&M Full time

    Company Description - Make your mark within a leading global fashion company - A place where you can express yourself & feel like you truly belong - Fun, collaborative and inclusive team environment - Flexible working arrangements and competitive benefits At H&M we believe it’s possible for you to find what you love. We offer you space to create and room...

  • Channel Business Manager

    2 months ago

    Sydney, Australia SentinelOne Full time

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Channel Business Manager

    1 day ago

    Sydney, Australia SentinelOne Full time

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Channel Marketing Manager

    2 months ago

    Sydney, Australia FUJIFILM Full time

    Exciting opportunity to work autonomously for a global organisation **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society...

  • Channel Marketing Manager

    4 weeks ago

    Sydney, Australia FUJIFILM Full time

    Exciting opportunity to work autonomously for a global organisation **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society...

  • Channel Manager

    4 weeks ago

    Sydney, Australia Akeneo Full time

    Akeneo Product Cloud is a composable solution for orchestrating, activating, and optimizing product experiences across all owned and unowned channels. With its open platform, leading PIM, add-ons, connectors, and marketplace, the Akeneo Product Cloud improves product data quality and accuracy, simplifies catalog management, and accelerates the sharing of...