Channel Performance Manager

9 months ago

Sydney, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The role operates within HSBC Australia’s WPB Channel Operations Team, and is essential for the successful and efficient operation of the business, and ongoing implementation of the WPB Strategy for Channels. The role will operate across all available channels (namely Branch, Direct Channels, Digital, Contect Centre, Premier and Wealth).

Reporting to the Channel Performance and Productivity Lead, you will work closely with our Data and Analytics (D&A) team and Business Leads to drive automation and sales productivity through data. You will work with complex data utilizing Alteryx and working with D&A and their Google Cloud Platform data sets.

This role has no indirect or direct reports.

Key Responsibilities
- Building and maintaining Alterxy data flows both in Designer and Server.
- Scheduling jobs and managing / fixing errors and exceptions.
- Strong partnering skills to understand and automate manual processes (from mostly Excel to Alteryx workflows).
- Data visualization skills in both Qlik and Tableau and ability to storytell actionable insights to key stakeholders. Knowledge share and support Alteryx training program across the Group.
Requirements

Key Requirements
- Degree in Businesss, Computer Science, Maths, Finance or Statistics.
- Alteryx Core Designer certified.
- Commercial mindset and Financial Services experience preferred.
- Strong data analysis and modelling skills.
- Effective communication skills, ability to work in a team and posses good inter-personal skills.
- Willingness to learn data management principles, and ability to learn leading practice tools to structure unstructured data.
- Ability to work with diverse range of people.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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