Omni-channel Manager, Health

6 months ago

Sydney, Australia Reckitt Full time

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

**Sales**:
Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success.

We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

**About the role**:

- Immerse yourself in the dynamic world of e-commerce with Reckitt, where your expertise as a Customer / Key Account Manager can shine. In this role, you will nurture pivotal relationships with medium and small accounts, steering their growth with your strategic insight. Your contribution will not only support our clients'success but also drive Reckitt's goals. We are looking for a champion of customer satisfaction who will lead from the front, ensuring that our e-commerce strategies resonate with partners and reflect our commitment to excellence.**Your responsibilities**:

- In summary, you'll:
- Deliver vison growth, cultivate strong lasting partnerships with key e-commerce accounts, understanding their needs and objectives.
- Propel sales forward by executing strategic account plans that contribute to Reckitt's and our clients' growth.
- Develop online activation plan with key account partners ensuring our products are the forefront of shopping experience.
- Team up with various internal departments to enhance product presence, ensuring engaging promotions and effective marketing tactics.
- Maintain platform compliance while enhancing the online shopping journey for customers.

**The experience we're looking for**:

- FMCG experience in sales working with major customers (Coles, Woolworths and Chemist Warehouse) is highly desirable.
- In-depth knowledge of e-commerce platforms and digital sales strategies.
- Proven abilities in nurturing client relationships and skillfully negotiating.- Adept at data interpretation, comfortable with e-commerce analytics and constructing meaningful reports.
- Strategic thinker with a focus on solving challenges and seizing market opportunities.
- Collaborative by nature, skilled in partnering with diverse teams towards a unified goal.

**The skills for success**:

- Ecommerce
- Analysing sales
- Ecommerce data
- Understanding of Digital Media & Advertising
- Negotiation and Influencing
- Customer management skills
- Ability in linking commercial target with viable action planning

**What we offer**:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

**Equality**:
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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