Claims Coordinator

6 months ago


Brisbane, Australia Solera Full time

Job Title: Claims Coordinator

About the Role:
Main Activities:

- Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
- Review workflows and ensure appropriate task prioritization.
- Arrange builder and specialist assessments on property claims.
- Review builder reports, quotes, and Statements of Work (SOW) submissions
- Monitor supplier KPI’s
- Ensure quality service delivery.
- Update internal/external systems with accurate and timely documentation of all claim related activities.
- Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.

What You'll Bring:

- 1-3 years of experience and proven abilities in previous Property Claim Coordination roles.
- Self-motivation and customer orientation with excellent interpersonal skills.
- Effective time and project management skills.
- Ability to make responsible and effective decisions and communicate efficiently - both written and verbally.
- Capability to meet targets and handle a high-pressure environment.
- Results-driven, striving to meet and exceed our KPI's.
- Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.


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