Injury Management Coordinator

5 months ago

Brisbane, Australia Sodexo Full time

**Job Description**:
Sodexo is currently seeking a suitably qualified and experienced **Injury Management Coordinator **to join our team.

Reporting to our General Manager, Workers Compensation and Injury Management.

Full time position - based in Brisbane or Perth Support Centre, regular travel to remote sites.

**This is a general scope of duties for the position of Injury Management Coordinator**:

- Effectively set expectations and educate internal stakeholders on legislative and internal injury and claims management obligations
- Liaise with injured workers, insurers, legal and health professionals for purpose of claims and injury management
- Working collaboratively with the Insurer case managers to achieve desired RTW outcomes and resolution of claims, ensuring responsible financial claims management of workers compensation portfolio
- Plan, develop and implement pro-active injury management and rehabilitation strategies for injured workers
- Ensure set timeframes and compliance measures are adhered to with all legislative codes, company and client driven policies and procedures
- Coordinate clinical intervention and recommendations, attend case conferences to achieve desired RTW outcomes
- Lead and participate in sessions with stakeholders through case conferencing, claims reviews and regular onsite visits
- Ensure timely claim reviews for planning, developing, and executing claim strategies
- Accurately complete administrative tasks associated with injury management, fitness for work and workers compensation including file notes, RTW plans, lodgement of claims, maintenance of documentation on injury management system
- Coordinate receipt of claims and ensure timely completion of claim forms for registration with insurance providers or claims agents
- Develop and timely provision of timely claims reports, as required
- Calculate, authorise and process weekly compensation payments and ensure timely reimbursements from insurer
- Other duties as required.

**Qualifications**:
We are looking for someone who is motivated, engaged and has a “hands on” approach to drive positive outcomes for the employee and organisation.
- Minimum 3 years’ experience in Claims and Injury Management
- Professional experience preferably in a client service/allied health/legal or operations-based position
- Comprehensive knowledge of Workers Compensation legislation in QLD
- Understanding of Workers Compensation across Australia (multi-jurisdictional)
- Strong written and verbal communication, negotiation and influencing skills
- Proven ability to demonstrate resilience in managing challenging scenarios
- Developed time management skills with the ability to work autonomously in a high-pressure environment
- Computer literate - Knowledge of SolvInjury (preferable)
- Degree/Diploma in allied or health-related discipline (desirable but not essential)

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