Customer Relations Officer

4 weeks ago


Melbourne, Australia City of Melbourne Full time

**$68,758-$79,709 (based on experience) plus 10.5% Superannuation**

**Multiple casual Opportunities**

We are the City of Melbourne, a City of possibility and place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

Together we
**Make the Difference**

**How this position will Make the Difference to City of Melbourne**

As the first point of contact for customers and internal stakeholders, the Customer Relations Officer has a vital role in ensuring the values and service standards of the City of Melbourne are maintained, with a focus on first time resolution of enquiries of high quality.

**What you will bring**
- Ability to demonstrate and display City of Melbourne Values - integrity, courage, accountability, respect for self and others, and striving for excellence
- Relevant experience in a Contact Centre environment and/or customer service experience and demonstrated customer service skills including telephone (call centre environment), Face to Face and Written Communications
- Demonstrated high level interpersonal, teamwork and communication skills
- Ability to assess and balance priorities and work under limited supervision.
- High emotional intelligence with proven ability to empathise with customers
- Excellent computer and keyboard skills and great attention to detail
- Desirable criteria:_
- Demonstrated broad knowledge of the City of Melbourne and its services
- Experience in the handling of cash transactions and other forms of payment.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under
**Position Information.**

**How to apply**
- attach your resume
- attach a separate cover letter (no more than one page)

Please address your covering letter to **Daniel Guthrie, Customer Contact Coordinator.**

Applications will be accepted up until
**11:45pm Monday 27 March 2023.**

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy



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