Customer Relations Executive

1 month ago

Melbourne, Australia Origin Energy Full time

Salary + annual bonus and performance review
- CBD location, close to public transport | hybrid working 2 days a week in the office
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re powering a cleaner, smarter energy future. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**

As the Customer Relations Executive, you partner with Business Customers to achieve growth targets and provide the delivery of end-to-end structured sales campaigns to retain, acquire and contract customers for Origin Zero. While maintaining market share through managing the commodity business, you will partner with medium to large electricity & gas commercial and industrial customer segments. You will uncover their business needs for decarbonised energy solutions, manage and resolve customer enquiries and issues throughout the contract lifecycle. Reporting to the Portfolio Leader, this role has a national focus and will primarily be phone based. We are looking for a sales professional who is passionate about building long term working relationships and providing innovative solutions in the energy solutions space.

**Duties**
- Grow Origin Zero by partnering with Business Customers to support the shift to more tailored and flexible energy solutions.
- Manage and resolve customer enquiries and issues throughout the contract lifecycle.
- Provide a positive customer experience to existing and potential customers while adhering to processes, regulatory, legislative, and business requirements in a timely manner.
- Proactively target customers and opportunities to help expand and meet revenue and volume growth objectives.
- Provide an accurate market reflective offer for customers which supports current business strategies

**Skills & Experience**
- Experience in a similar Customer Relationship or Account Manager or Sales role within Energy Solutions or Commodity sales
- Qualifications in sales or marketing (desirable)
- Exceptional written and verbal communication skills
- Knowledge in Solar and/or Renewable energy or similar industry
- Proven ability to build, maintain and leverage strong business relationships both with internal and external customers

**Benefits**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens.**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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