Customer Service Officer

7 months ago

Melbourne, Australia Department of Employment and Workplace Relations Full time

APS 4
- Adelaide, SA, 5001, Brisbane, QLD, 4000, Canberra, ACT, 2601, Hobart, TAS, 7000, Melbourne, VIC, 3000, Sydney, NSW, 2000,
- $75,996 - $81,274

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**

**Pacific Labour Operations Division Overview**
The Pacific Australia Labour Mobility Scheme (the PALM Scheme) has two key objectives:

- To contribute to the economic development of nine Pacific Island countries (Fiji, Kiribati, Nauru, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, and Vanuatu) and Timor-Leste; and

**Duties and Responsibilities**

Duties specific to the **Customer Service Officer** role may include:

- Working in a rostered environment between 8:30am - 6:30pm AEST as the first point of contact for the PALM scheme.
- Undertaking five-hour rotational inbound phone shifts to support the PALM stakeholders.
- Liaising with key stakeholders including PALM workers, PALM Employers, PALM program staff, local community agencies, partner country consular officials including Heads of Mission and Country Liaison Officers.
- Providing quality program advice as required.
- Other duties as required to support the core functions of the PALM program.

Duties specific to the Assessments Officer role may include:

- Assessing PALM Employer requests for reimbursement of travel costs and prepare for delegate decision.
- Administering PALM Deeds, including preparing deeds for execution and required records management duties for storing executed deed.
- Monitoring section mailboxes and escalating issues/enquiries.
- Providing administrative and logístical support for visits and events.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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