![Taipan](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Specialist
2 weeks ago
- Tenure Full Time
- Closing January 31, 2023
The role:
Demand for our products and services means we currently have an opening for a Customer Relations Specialist at our Melbourne branch.
Who we are:
At Taipan, we specialise in the supply of hydraulic components to the industrial hydraulics and mining industry throughout Australia.
Our commitment to our work force, customer service, great products and competitive pricing is a powerful combination in outperforming the competition.
Our story traces back over 30 years, and throughout that time we have worked together to cultivate culture, instil our values, and support the ongoing development of our team and organisation.
Taipan is 100% Australian owned and operated, and we truly believe that people are the driving force behind any successful business.
That is why we are focused on finding friendly, hardworking and ambitious team members and offering them a workplace where they can truly thrive and feel supported.
Our goal is to build a team of enthusiastic experts who love working at Taipan and can add that something extra to create a customer base of raving fans.
Why should you join the Taipan team?
There are awesome benefits to working at Taipan We live and breathe our values, which creates a fantastic company culture and a great place to work.
We even have a 'Dream Manager' on our team to help our team members recognise and reach their own personal and professional goals.
Last year, she helped six of our team to build or own their first home The support and opportunities at Taipan are endless for those willing to 'dream big'.
Some of the highlights of working with us include:- Free onsite parking.
- Monday to Friday, no weekend work.
- Competitive salary.
- Regular team social events and celebrations.
- Plenty of opportunities to upskill.
- A role with room for growth and advancement.
- A fun, supportive team environment across all departments
- Check out our video below for an example of the awesome team culture we strive to create on a daily basis
- An inclusive and diverse workplace culture focused on personal wellbeing and teamwork.
- A stable and successful business with a bright future.
We also have a dedicated Training Team to ensure you have all the skills you need to succeed at Taipan and beyond.
We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, if you really embrace our values and dedicate yourself.
Whether you're a manager or out on the warehouse floor, your role will make a difference. Bring your expertise and join our driven team today.The role involves:
- Work alongside the Customer Relations & Marketing Director
- Answer Inbound telephone sales/technical enquiries
- Refer new customer enquiries to the Customer Relations & Marketing Director
- Develop, manage and maintain solid relationships with customers & key accounts
- Be the main point of contact between Key Accounts and other internal team members
- Translate and data entry of sales quotes for existing customers
- Translate and data entry of sales orders
- Action orders in the Sales Inbox
- Source products externally as required
- Periodically visit agreed Taipan Key Customers along with one week of travel away per month
- Use strategic planning to develop a thorough understanding of Taipan customers' needs and requirements offering customized solutions
- Use a collaborative and open approach to resolving customer issues/complaints
- Maintain regular contact to provide effective and interactive customer relationship management
- Ensure open communication
- Update customer records in company databases
- Attend & participate in scheduled meetings and training as required
- Achieve agreed Key Performance Indicators (KPI's) set by the Customer Relations & Marketing Director
- Liase with counter sales/walk in customers
- Comply with Occupational Health and Safety Regulations
- Other duties as requested by Taipan management
To be successful you'll need some or all of the following:
- Hose and fittings product knowledge desirable
- Parts Interpreter experience desirable
- Customer service skills and salesmanship
- Communication skills
- Valid full driver's licence
- Information and communication technology (ICT) literate
- Applications for this position close January 31, 2023_
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