Patient Liaison Officer

6 months ago

Melbourne, Australia Western Health Full time

Location: Melbourne | Western Metropolitan

Job type: Part time

Organisation: Western Health

**Salary**: Salary not specified

Occupation: Accounting, Analyst

Reference: 54319

An opportunity exists for a permanent part-time Patient Liaison Officer to join the existing PLO team in Revenue Services (9 day fortnight) at Western Health. This role requires extensive communication with patients, family, carers and hospital staff, the primary role of the PLO is to determine the correct patient classification (including Medicare ineligible patients), obtain patient information such as patient health insurance fund details. The PLO role will be responsible for the revenue recovery of Medicare Ineligible patients; this role actively promotes patients to pay upfront for their hospital journey in a timely manner in order to satisfy revenue department requirements. This position contributes significantly to increasing revenue for the organisation.

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

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