Hospital Patient Liaison Specialist

2 weeks ago


Melbourne, Victoria, Australia Western Health Full time

Western Health seeks an enthusiastic and energetic individual to join the Patient Liaison Team in a challenging role based at our Sunshine campus with regular visits to Footscray.

The ideal candidate is team-oriented, passionate about delivering excellent customer service, and dedicated to driving successful revenue outcomes while interacting with patients, family members, carers, and hospital staff.

About The Role:

  • Determine correct patient classification, including Medicare ineligible patients
  • Promote timely payments for hospital services
  • Liaise with health funds to determine patient eligibility
  • Responsible for revenue recovery of Medicare Ineligible patients

About You:

  • Strong interpersonal and communication skills
  • Competency to interpret and analyse data
  • Ability to build rapport, negotiate, and form relationships with patients and staff at all levels

We value our people and provide opportunities for growth and development. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred, and connected patient experience.

Our employees enjoy a range of benefits, including professional development support, career advancement opportunities, salary packaging, and work-life balance.

This position requires strong communication and negotiation skills, with the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven individual, we encourage you to apply.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.



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