Patient Liaison Officer

2 weeks ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent Full Time (1.0 EFT / 80 Hours)**:

- ** Managers and Administrative Worker Grade 2**:

- ** 5 Weeks Annual Leave, Monthly ADO & Salary Packaging**:

- ** Located at The Alfred**

**About the team**

This position is Finance Patient Liaison Officer to support both the Finance Department and wider Alfred Health departments and is responsible for increasing the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health. This is achieved through maximising the identification, capture and collection of documentation and collect upfront fees in a timely, accurate and transparent way across Alfred Health.

**About the role**

Project Revenue Services is a customer focused department and the Patient Liaison Officer (PLO) is the intermediary link between Revenue Services and the patient, family or carer. It is a customer service focused role and is responsible for providing patients, relatives, carers and staff with relevant information regarding Private Health Funds, Work Cover, Transport Accident Commission (TAC), Dept of Veteran Affairs (DVA) and Medicare ineligible patients.

The Patient Liaison Officer (PLO) primary role is to increase the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health. This is achieved through maximising the identification, capture and collection of documentation and collecting upfront fees in a timely, accurate and transparent way across Alfred Health. Culture is very important at Alfred Health and in the Financial Services department, this position is responsible for creating a positive workplace environment and culture within which revenue services staff can flourish, innovate, develop and contribute to the financial sustainability of Alfred Health.

PLOs hours of work are incorporated into a 7-day roster aligned with patient presentations and required workflows between the operating hours of 8.00am to 10.00pm weekdays (Monday to Friday) and 8.00am to 4.30pm weekends.

**Skills & Experience**
- Demonstrated experience in customer service or administration within a complex health service, specializing in operation and management of transactional services in a heavily regulated environment.
- Patient Liaison experience in a similar-sized organization or Business development experience.
- Experience in data manipulation and statistical analysis of large, complex datasets.
- Excellent organizational skills with a proven ability to meet competing deadlines.
- Strong analytical and problem-solving skills in data interpretation.
- Knowledge of Medicare, private health insurance, and other funder requirements and processes.
- Ability to deliver responsive and efficient service adaptable to the needs of key stakeholders.
- Demonstrated ability to work accurately and effectively in a team environment.
- High-level interpersonal and communication skills, including building and maintaining effective relationships with diverse internal and external groups.
- Capacity to assist the team in achieving performance indicators and taking responsibility for individual work tasks.
- Demonstrated ability to establish and maintain productive working relationships within and beyond organizational boundaries.
- Commitment to delivering high levels of customer service.

**Benefits**
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Heath Insurance coverage through HCF Health Insurance
- On-site car & bike parking opportunities, Deducted Pre-Tax
- Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
- Child Care Services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

**Applications Close: 11pm AEST, Wednesday 11th December 2024**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

Video

  • Patient Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial Reference: 75053 **Patient Liaison Officer** - Patient Liaison Officer at Tertiary Hospital - 5 weeks annual leave plus monthly ADO - We are looking for a motivated and...

  • Patient Liaison Officer

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. Permanent Full Time (1.0 EFT / 80 Hours)Managers and Administrative Worker Grade 25...

  • Patient Liaison Officer

    4 months ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent Full Time (1.0 EFT / 80 Hours)**: - ** Managers and...

  • Patient Liaison Officer

    2 weeks ago

    Melbourne, Victoria, Australia Western Health Full time

    Western Health is seeking an enthusiastic and energetic individual to join the Patient Liaison Team as a Financial Liaison Specialist. This 9-day fortnight role will be based at our Sunshine campus with 1 day per week at our Footscray campus.We are looking for an individual that is team oriented, passionate about providing excellent customer service, and...

  • Patient Liaison Officer

    6 months ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Accounting, Analyst Reference: 54319 An opportunity exists for a permanent part-time Patient Liaison Officer to join the existing PLO team in Revenue Services (9 day fortnight) at Western Health. This role requires...

  • Emergency/ward Patient Liaison Officer

    5 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial, Human Resources Reference: 72752 **Patient Liaison Officer** - ** Exciting opportunity in our Patient Liaison Team with a strong customer service focus interacting with...

  • Private Patient Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Finance Reference: 25885 - **Full time, ongoing role**: - ** Parkville location, with multiple public transport options available**: - ** $81,463 - $90,392** + salary packaging + super + **5** weeks...

  • Finance Patient Liaison Officer

    4 weeks ago

    Melbourne, Victoria, Australia Alfred Health Full time

    Alfred Health: A Leader in Healthcare DeliveryAs a Patient Liaison Officer at Alfred Health, you will play a pivotal role in enhancing revenue growth and patient experience.About the RoleThe ideal candidate will possess excellent customer service skills, with experience in administration within a complex healthcare setting. They will be responsible for...

  • Admin Officer

    7 months ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 20494 - Fast paced Administrative and Customer Service role in busy hospital setting. - Help drive successful revenue outcomes. - Build relationships and confidence with all...

  • Patient Care Liaison Specialist

    4 weeks ago

    Melbourne, Victoria, Australia St Vincent's Hospital Full time

    About the RoleWe are seeking a skilled Patient Care Liaison Specialist to join our team at St Vincent's Hospital Melbourne.The Better Health and Housing Program (BHHP) aims to provide an integrated health and homelessness service response for individuals experiencing chronic homelessness.As a Patient Care Liaison Specialist, you will work collaboratively...

  • Hospital Patient Liaison Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Western Health Full time

    Western Health seeks an enthusiastic and energetic individual to join the Patient Liaison Team in a challenging role based at our Sunshine campus with regular visits to Footscray.The ideal candidate is team-oriented, passionate about delivering excellent customer service, and dedicated to driving successful revenue outcomes while interacting with patients,...

  • Patient Liaison Officer

    3 weeks ago

    Melbourne, Victoria, Australia Western Health Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our Patient Liaison Team as a Revenue Recovery Specialist. This role is based at our Sunshine campus, with 1 day per week at our Footscray campus.As a Revenue Recovery Specialist, you will be responsible for extensive communication with patients, family, carers, and hospital...

  • Aboriginal Health Liaison Officer

    6 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time, Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Community Services, Education and Training, Health and Allied Health, Human Resources, IT and Telecommunications, Legal, Occupational Health and Safety, Other, Trades and Services,...

  • Surgical Liaison Nurse

    1 month ago

    Melbourne, Victoria, Australia Northern Health Authority Full time

    About the Role:The Planned Surgery Liaison Nurse is responsible for managing the Northern Health Planned Surgery Preparation list, in accordance with the Planned Surgery Access Policy (Victoria State Government).This role will be responsible for prioritizing and managing the patient care required preoperatively, booking of planned surgery theatre lists,...

  • Aboriginal Health Liaison Officer

    1 month ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Parkville Job type: Ongoing - Full Time Organisation: Austin Health **Salary**: $30 - $40 Occupation: Health and Allied Health Reference: 1987 **_Are you a current Austin Health employee? _** **In accordance with the Equal Opportunity Act (2010) this position is open to applicants of Aboriginal and/or Torres Strait Islander...

  • Medical Liaison Officer

    3 weeks ago

    Melbourne, Victoria, Australia Icon Cancer Centre Australia Full time

    Icon Group is a leading healthcare provider seeking a dynamic Medical Liaison Officer to expand our business and enhance patient care across Australia.The Opportunity:Collaborate with site managers to implement strategic plans aimed at fostering sustainable growth for Icon and its practitioners.

  • Aboriginal Hospital Liaison Officer

    6 months ago

    Melbourne, Australia Western Health Full time

    Location: Melbourne | Western Metropolitan Job type: Part time Organisation: Western Health **Salary**: Salary not specified Occupation: Analyst Reference: 54455 Western Health are recruiting for an experienced Aboriginal Hospital Liaison Officer to join Wilim Berrbang. The AHLO provides a liaison and support service to Aboriginal patients, their...

  • Disability Liaison Officer

    4 weeks ago

    Melbourne, Victoria, Australia Alfred Health Full time

    About the RoleThe Disability Liaison Officer Grade 3 is a pivotal position at Alfred Health, responsible for delivering a clinical service to individuals with disabilities. This role contributes to the leadership of the Disability Liaison Officer (DLO) Service and provides clinical supervision and support to Grade 2 DLOs in inpatient, outpatient, and...

  • Aboriginal Liaison Officer

    6 months ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time, Part time, Casual Organisation: Monash Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 65223 **About Monash Health** **Aboriginal Health and Engagement Program** Improvement and development of the Monash Health Aboriginal Health and Engagement...

  • First Nation Hospital Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health Reference: 68560 **First Nations Hospital Liaison Officer** **Position Purpose** - The successful applicant will identify as Aboriginal and/or Torres Strait Islander descent with...