Finance Patient Liaison Officer

1 month ago


Melbourne, Victoria, Australia Alfred Health Full time
Alfred Health: A Leader in Healthcare Delivery

As a Patient Liaison Officer at Alfred Health, you will play a pivotal role in enhancing revenue growth and patient experience.

About the Role

The ideal candidate will possess excellent customer service skills, with experience in administration within a complex healthcare setting. They will be responsible for maximizing the capture of private and compensable patient revenue, growing the private practice profile across Alfred Health, and creating a positive workplace environment that fosters innovation and development.

This role involves working closely with patients, families, and carers to provide relevant information regarding private health funds, work cover, transport accident commission, department of veteran affairs, and medicare ineligible patients.

Key Responsibilities
  • Maximize the identification, capture, and collection of documentation and upfront fees in a timely, accurate, and transparent manner
  • Provide exceptional customer service to patients, relatives, carers, and staff
  • Work collaboratively with finance departments and wider Alfred Health teams to achieve performance indicators
Benefits and Salary

We offer a competitive salary of around $80,000-$110,000 per annum, depending on experience, plus benefits including salary packaging, flexible health insurance, on-site car and bike parking, and access to fantastic fitness facilities.

What We're Looking For
  • Demonstrated experience in customer service or administration within a complex healthcare setting
  • Patient liaison experience or business development expertise
  • Excellent organizational skills with a proven ability to meet competing deadlines
  • Strong analytical and problem-solving skills in data interpretation
  • Knowledge of Medicare, private health insurance, and other funder requirements and processes
  • Proficiency in computer skills and familiarity with health and office software packages

At Alfred Health, we value diversity and inclusion and are committed to providing an equal opportunity workplace. If you're passionate about delivering high-quality customer service and contributing to our organization's success, we encourage you to apply.



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