Student Adviser, Course Planning

3 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**:0058757
**Location**:Parkville
**Role type**:Full time; Continuing (4 roles available)
**Department**:Student and Scholarly Services
**Salary**:UOM 5 - $76,886 - $88,312 p.a. plus 17% super (pro rata for part time)

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About Stop 1**
Stop 1 is the University of Melbourne’s primary student services centre. Our frontline teams provide a range of information, guidance and advice for all coursework students, from general admin and enrolment enquiries to complex course planning and referrals to specialist services. Services are delivered in person, via online enquiries and over the phone.

**About the Role**

Responsibilities include:

- Provide students with enrolment and course planning support and advice
- Work collaboratively with stakeholders in developing accurate, up-to-date, high quality information content
- Deliver effective, efficient, high-quality services to students via Stop 1

**About You**
To be successful in this role, you will have strong communication skills and be a team player who has a talent for problem solving and a strong ability to navigate systems, processes and resources.

You will thrive in a fast-paced environment and work flexibly to undertake a variety of tasks.

You will also have:

- A tertiary qualification and/or equivalent mix of education and relevant experience
- Knowledge of and ability to effectively utilise systems such as CRM and student systems, coupled with sound knowledge of MS Word, Excel, Outlook and strong internet search capabilities
- Demonstrated experience and an affinity for working within the pressures of a frontline client service across a diverse, multi-cultural client base
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**_ Please note: To be considered for this role you must have current valid work rights for Australia._**

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and leave loading
- Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
- Discounts on a wide range of products and services including Myki cards and Qantas Club
- Career development opportunities and 25% off graduate courses for staff and their immediate families

**Be Yourself**
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

**Join Us**

***#LI-Hybrid

**Advertised**: 16 Feb 2023 12:05 AM AUS Eastern Daylight Time

**Applications close**: 05 Mar 2023 11:55 PM AUS Eastern Daylight Time

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