Group Account Manager

5 months ago

Fortitude Valley, Australia ABB Full time

**Group Account Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Creating an account strategy by understanding the critical business drivers of the customer and their business environment, interpreting the impact and opportunity for ABB
- Guiding and coaching the local organization with best practices and providing the business with insights about the customer and competitive landscape
- Creating and managing tactical plans to grow or maintain the business with the customer, building the business case for such initiatives and managing its return on investment for ABB
- Identifying must-win opportunities in coordination with the local business and defining annual sales targets for the account. Ensuring that sales and profitability targets are achieved with a structured follow-up process
- Leading and orchestrating the engagements and relationship building amongst stakeholders within ABB and the customers at a senior and C-suite level
- Establishing an account team in different countries within ABB through regular cadence and hands-on engagement with our local businesses. Working to maintain high customer satisfaction by addressing issues with the customer
- Ensuring high data quality and accuracy within ABB’s CRM tools. Report progress to your stakeholders under our established processes. In addition, the role might include leading global strategic programs within the Group Account Management team

**Your background**:

- Business degree with more than 10 years of professional experience in sales management or account management
- Experience in coaching customer-facing professionals to improve their performance
- Demonstrable knowledge of finance (Basic) and understanding of financial statements
- Demonstrable track record of successful strategy design and implementation
- Strong interpersonal, influencing and negotiation skills and curious individual with a willingness to learn and adapt
- Excellent English communication skills and experience working with senior leaders
- Willingness to travel to different parts of the world (depending on the account needs, can be up to 70%)

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