Account Partner

5 months ago

Fortitude Valley, Australia REA Group Full time

Account Partner
- 9 month fixed-term contract
- Brisbane based

We're REA
- REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Day to day of the job

The Account Partner supports the Residential and Commercial Sales team in the following ways:

- Nurture key customer base, ensuring they continually see the value of products
- Achieve revenue targets within defined territory, by identifying new opportunities, as well as taking advantage of opportunities provided by analytics
- Identify and close new opportunities in Salesforce and protect existing customer relationships, by selling solutions not products to achieve revenue targets
- Ensure uptake of additional advertising products by all customers and drive strategic growth
- Identify gap fill initiatives to ensure target achievement
- Ability to plan strategically with 90 day and annual planning critical to role
- Territory planning
- ensure coverage of all customers every quarter
- Identify sales opportunities for other REA services, e.g. Media, Developer etc and engage specialist sales resources as required to achieve the revenue targets
- Create dependence on agencies and agents on the services and training provided by REA
- Develop a systematic approach to the education and training of customers within designated territory, by ensuring that all customers can on-sell REA products to vendors including principals, agents, property managers, marketing, and admin support
- Ensure maximum customer participation at REA sponsored events, training, competitions, and Advantage program
- Minimise customer downgrades and cancellations (office closures excluded)
- Actively promote the use of REA services, tools, and resources across the territory customer base
- Ensure that the quality of property listings meets the Acceptable Use Policy
- Ensure relevant performance data and analysis reporting is delivered to customers in a timely and convenient manner

What do you know?

At REA we want to develop you in your role an enable you to develop to be successful in your career. We need you to:

- Know your self and take accountability for personal thinking, behaviour, and actions
- Know your stuff, know the job, and deliver on the critical requirements of the role
- Know REA to operate with a solid understanding of the world of REA
- Know the market to understand the needs of our customers and consumers in the markets we operate

Who are we looking for?
- Someone with a few runs on the board - Proven key account management, account management and sales experience and evidence of achieving sales targets essential
- Knowledge of property and marketing methods helpful
- Advertising and online experience highly desirable
- Intermediate Microsoft Office skills
- Previous use of CRM systems, Salesforce would be highly advantageous
- Looks at tricky situations through a solutions-focused lens
- Experienced Account Manager driven by customer satisfaction
- Tech savvy with a passion for digital media
- Resilient and able to drive difficult conversations with a thought out and measured approach
- Able to work autonomously but still enjoy working as part of a team
- Genuine ability to embrace continual change
- Work productively & remotely in a fast paced and agile environment - #gsd (urban dictionary will help on this one)

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:

- A hybrid and flexible approach to working - Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment tha

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