Modern Workplace Operations Analyst

6 months ago


Melbourne, Australia AustralianSuper Full time

Flexible and inclusive work environment
- Full-time, permanent opportunity
- Deliver outcomes for our Members

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your new role**:
Reporting to the Modern Workplace Operations Manager, the Modern Workplace Operations Analysts form a vital component of the Modern Workplace Operations team. They handle escalated incidents and service requests from first-line support, delving into more complex troubleshooting and fulfilling requests that demand in-depth attention. Their role revolves around delivering top-tier second-line service, effectively resolving user issues that surpass the scope of first-line support or other Operations Teams.

**Key duties include but are not limited to**:

- Provide technical support services across the Funds end user compute (EUC), M365 and infrastructure services.
- Drive resolution of escalated, technically complex Service Requests, updating procedures accordingly.
- Take ownership of specific products, technologies, or requests, documenting procedures and training team members.
- Effectively communicate with users using multiple channels, providing clarity on assigned incidents and service requests.
- Support Service Desk and Operations Teams, ensuring adherence to agreed processes for Incident resolution.
- Analyse and swiftly address escalated Incidents, leveraging technical expertise and coordination with vendors when needed.
- Coordinate escalation and resolution efforts with internal teams and external vendors. Provie technical expertise to IT projects and initiatives

**What you’ll need**:

- Minimum 3 years of IT support experience.
- Strong understanding of ITIL processes, including Incident, Service Request, Problem, and Change Management.
- Advanced technical proficiency and troubleshooting skills across a range of user-facing technologies such as
- Windows 10/11 desktop environment,
- M365 suite,
- Microsoft Active Directory & Azure Active Directory,
- DNS Administration,
- Infrastructure service, and
- Proficiency with service desk tools and CMDB maintenance. Capability to measure KPIs and customer satisfaction.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._



  • Melbourne, Australia Talent International Full time

    australia melbourne permanent negotiableWork at a leading provider of private healthcare services in Australia and beyond Our client in seeking a Head of Modern Workplace to join a dynamic team, playing a pivotal role in being responsible for all End User technology services across a network of private hospitals and rehabilitation centers in...


  • Melbourne, Australia LAB3 Full time

    Looking for a Modern Workplace/Service Desk Analyst with excellent customer service skills to provide support to our customers. You will provide technical assistance and trouble shoot issues in person, over the phone and electronically. **Responsibilities**: - Act as a customer advocate. Respond promptly to requests for technical assistance in person, via...

  • Expression of Interest

    6 months ago


    Melbourne, Australia INDEX Consultant Full time

    **Is your next move with INDEX?** - Are you a modern workplace professional? - Are you willing to dedicate your expertise to projects for our government and enterprise clients? - Are you ready to challenge yourself with complex, multifaceted projects that demand innovative solutions? INDEX Consultants delivers technology solutions to drive business success....


  • Melbourne, Australia Flexhive Full time

    This pay rate is inclusive of mandatory 25% casual loadingContract Length: 12 Months with potential extension or permanency Location: Melbourne CBD WFH: 2/3 days per week Rate: Negotiable day rateAbout the Role: Our client is looking for a Modern...


  • Melbourne, Australia Insignia Financial Ltd Full time

    Analyst - Workplace Client Services **Location**:Melbourne, VIC, AU, 3000**Employment Type**:Permanent Full Time- Helping around 2 million Australians do more with their money - 3 x Analyst - Workplace Client Services, Permanent Full Time Opportunity. - Location: Sydney and Melbourne **The opportunity to join our team** - As a Analyst in workplace client...

  • HR Operations Analyst

    3 weeks ago


    Melbourne, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Melbourne, Victoria, Australia Toll Group Full time

    This role presents a unique opportunity to join Toll Group, a leading company in Australia, as an HR Operations Analyst. In this position, you will be responsible for streamlining communications, maintaining knowledge resources, and ensuring that HR practices meet the needs of the diverse workforce.Key Responsibilities:Data Management & Insights: Utilize HR...

  • HR Operations Analyst

    2 weeks ago


    Melbourne, Australia Toll Holdings Pty Ltd (COR) Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • HR Operations Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Toll Holdings Pty Ltd (COR) Full time

    About Toll GroupToll is a global logistics and transportation company that has been supporting its customers for over 130 years. We have a presence in 27 markets, with 500 sites worldwide and a forwarding network spanning 150 countries.We are seeking an HR Operations Analyst - Strategic Data Specialist to join our team in Australia. This role will play a...


  • Melbourne, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide SA, Canberra ACT, Melbourne VIC - $83,908 - $89,706 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** The...


  • Melbourne, Australia Hatch Full time

    **Requisition ID**:88484 **Job Category**:Energy **Location**:Melbourne, Victoria, Australia Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...

  • End User

    6 months ago


    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and ultimately to deliver better outcomes for...


  • Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...


  • Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, as an Operational Insights Analyst, reporting to the Senior Manager Intelligence Delivery. A bit about your role The Operational Insights Analyst purpose is to execute the implementation and operationalisation of the data workflows and automations that will enable Business Insights for Field Operations....

  • Reporting Analyst

    6 months ago


    Melbourne, Australia Maddocks Full time

    **About us** We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments. **About the role** We have an exciting opportunity for a Reporting Analyst to...

  • Analyst

    4 weeks ago


    Melbourne, Australia Victoria Police Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victoria Police **Salary**: $76,817 - $93,275 Occupation: Analyst Reference: VG/E20033844 **About the role**: The Criminal Proceeds Squad undertakes two streams of investigations, money laundering investigations related to serious and profit motivated organised crime, and unexplained wealth...

  • Data Analyst

    6 months ago


    Melbourne, Australia Victorian Building Authority Full time

    Location: Melbourne | CBD Job type: Full time / Fixed Term - 2 Years Organisation: Victorian Building Authority **Salary**: $91,418 - $103,725 Occupation: Analyst Reference: VG/0408 Fantastic 2 year fixed term opportunity to join the VBA’s data office as a Data Analyst. A fantastic opportunity to utilise your extensive Data Analyst and be part of an...

  • Operations Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Green Light Full time

    Dayforce Operation Analyst OpportunityA 4-5 month contract is available for a Dayforce Operation Analyst to join our client partner's team in Melbourne, Australia. This role offers the possibility of extension and requires immediate start.Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration...

  • Reporting Analyst

    8 months ago


    Melbourne, Australia Frazer Tremble Executive Full time

    Reporting Analyst Position - Working with PowerBI, Power Query, Tableau and Azure - Experience in a similar sector such as FMCG, Retail or Logistics is required Build and maintain reports for an international manufacturing company while enhancing the impact and integrity of reporting across the APAC region. Work with a range of modern reporting tools such...

  • Test Analyst

    2 weeks ago


    Melbourne, Australia CYOS Solutions Full time

    **Application closing date**: Wednesday, 18 December 2024 - 11:59pm, Canberra time **Estimated start date**: Monday, 03 February 2025 **Location of work**: VIC **Working arrangements**:Hybrid Work From Home arrangements available and flexible. **Length of contract**: 19 months **Contract extensions**: 3 x 12 months **Security clearance**: Ability to...