Desktop Support

6 months ago

Canberra, Australia Australian Federal Police (AFP) Full time

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00

JOB REFERENCE NUMBER - 13077

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services - with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities
What is the role?

The AFP's End User Support team is seeking suitably experienced applicants to be considered for Team Member roles in Desktop & Mobility Support at national locations. End User Support team members provide critical integrated, secure and effective information and communications systems and services to the AFP.

End User Support supports the management of the AFP appointees, resources and business activities.

**This work may include**:
Providing a high level of customer service through accurate and timely advice and assistance to system users
Addressing customer support requests and following up to ensure timely and satisfactory resolution
Ability to travel interstate to national locations within the Australian Federal Police
Participating in equipment moves, adds and changes
Procuring, provisioning, configuring and setting up equipment; ensuring proper functionality and connectivity of all devices
Engage and collaborate with internal and external stakeholders on projects

Your role will involve collaboration with other teams and external vendors. You must demonstrate excellent communication and interpersonal skills and be a team player, eager to work together and exchange information whilst providing quality service to AFP staff. Your experience working in a large and complex environment, along with your self-driven and highly motivated attitude, will help you to succeed in this role.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

The successful applicant will be a highly motivated individual who is able to work effectively in a busy and demanding environment. Day to day you will:
Competently process incident management requests through to resolution as required
Use service management tools
Provide excellent service delivery to AFP customers
Undertake continual service improvement activities
Produce and update support documentation
Essential Requirements
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Minimum of two years’ experience in a like or related field.
Formal IT qualification from a recognized tertiary institution or demonstrated equivalent skills and experience
Ability to communicate clearly and concisely at all levels both face to face, within a group or in writing.
Problem solving skills to be able to investigate and resolve client issues.
Experience troubleshooting hardware and software issues.
Ability to travel interstate to national locations within the Australian Federal Police as required.
Desirable Requirements

The following skills and/or experience would be highly regarded:
Windows 10 desktop administration
Microsoft systems and tools (including Windows, Active Directory, SCCM, M365 including MS Office, Exchange and Teams)
Scripting and automation
Additional Information

This role is located in Canberra and applicants are expected to be based in Canberra.

Selection Criteria
Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Application

Please submit the followin

  • Casual Desktop Support

    6 months ago

    Canberra, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Officer

    6 months ago

    Canberra, Australia Infinite Talent Group Pty Ltd Full time

    Desktop Officers are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working closely with multiple teams across the ICT Operations Branch. This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental...

  • Desktop Support Officers

    6 months ago

    Canberra, Australia Infinite Consulting Full time

    Our Federal Government client requires the experience of multiple Level 2 Desktop Support Officers to support an upcoming hardware rollout project. This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental Desktop Support Team. **Responsibilities include but are not limited to**: - Support...

  • Desktop Support Lead

    4 weeks ago

    Canberra, Australia Omni Executive Full time

    **Vacancy No** VN248 **Employment Type** Full Time **Security Clearance Required** Negative Vetting 1 **Location of Role** Canberra, ACT **Job Details** - Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a...

  • Desktop Support Analyst

    4 weeks ago

    Canberra, Australia MinterEllison Full time

    **Location**: Canberra **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • Desktop Support Officer

    6 months ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JA0898**Title**: - Desktop Support Officer - 2nd Support - Federal Govt!**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6mths + 12mths**Description**: - **Exciting opportunity within a Federal Government Department**: - **Initial 6 month contract + 12 month extension...

  • Desktop Support Officer

    6 months ago

    Canberra, Australia PowerData Group Consulting Full time

    **Open to**: Must be able to obtain baseline clearance **Location**: ACT The ICT Operations Branch provides high quality ICT support and underpinning infrastructure services to the department, ensuring all staff in the department have access to stable and secure technology. The Desktop Support team sits within ICT Operations and are responsible for...

  • Desktop Support Analyst

    4 weeks ago

    Canberra, Australia MinterEllison Full time

    Location: Canberra  Contract Type: Permanent  MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history.  We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities.  That means we...

  • Aps4 Desktop Support Officer

    6 months ago

    Canberra, Australia HAYS Full time

    Seeking a Desktop Support Officer with previous experience and knowledge in IT. **Your new company** Your new Department supports the Australian public to have safe, secure and well-paid work, as secure jobs are essential for our nation and drive economic growth and provide people with certainty. Your Department focusses on equipping Australians who are...

  • IT Support Specialist

    2 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team. As a key member of our service delivery provision, you will be responsible for providing technical support activities including installation, troubleshooting, problem resolution and maintenance.You will respond to customer questions regarding operation and malfunctions, and...

  • Desktop Support Team Lead

    6 months ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • Client Services Applications and Desktop Support

    6 months ago

    Canberra, Australia HIA Full time

    Client Services Applications and Desktop Support Officer - **Exciting opportunity to work with a leading association.**: - **Professional, supportive team environment**: - **2 full-time permanent roles available, located in either Canberra or Perth** **The Organisation** HIA has been proudly representing the Australian housing industry for over...

  • Desktop/network Support Technician

    6 months ago

    Canberra, Australia Rex Technologies Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting. **Functions include**: - Windows 10-11, Microsoft Active...

  • Desktop Support Specialist for Government Client

    3 weeks ago

    Canberra, ACT, Australia ignite Full time

    About the RoleWe are seeking experienced Service Desk Analysts and Desktop Support Technicians to join our team in Canberra.

  • Desktop Support Team Lead

    7 months ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • Level 2 Desktop Support Officer

    6 months ago

    Canberra, Australia Experis Full time

    **Desktop Support Officer** **Our fed govt client is looking for a level 2 desktop support specialist to take on a 6 months contract!** Down below will be what you will responsible for: Desktop Officers are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working...

  • Client Services Applications and Desktop Support

    6 months ago

    Canberra, Australia Housing Industry Association (HIA) Full time

    **Exciting opportunity to work with a leading association.**: - **Professional, supportive team environment**: - ** 2 full-time permanent roles available, located in either Canberra or Perth** **The Organisation** HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an...

  • IT Service Desk Analyst and Desktop Support Specialist

    3 weeks ago

    Canberra, ACT, Australia ignite Full time

    Job Overview:">We are seeking experienced Service Desk Analysts and Desktop Support Technicians to join our team in Canberra. This is a fantastic opportunity to work with a government client and contribute to the delivery of exceptional IT services.

  • Endpoint Services

    5 months ago

    Canberra, Australia Unisys Full time

    What success looks like in this role: Responsibilities and Accountabilities: To manage and support AVD Session Pools having the Session Hosts deployed where Session Desktops (Virtual Desktops) and RemoteApps are hosted. · Manage the AVD Master Images located in the Azure Compute Gallery as part of regular Image updates, Application management and...

  • Desktop & Mobility Support Officers

    6 months ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT; NSW; QLD; SA; VIC; WA AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00 JOB REFERENCE NUMBER - 12717 This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian...