Client Services Applications and Desktop Support

3 days ago


Canberra, Australia Housing Industry Association (HIA) Full time

**Exciting opportunity to work with a leading association.**:

- **Professional, supportive team environment**:

- ** 2 full-time permanent roles available, located in either Canberra or Perth**

**The Organisation**
HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost and working with the sector to maintain high standards.

**The Role**

**Key responsibilities for this role include**:

- Provide first/second level helpdesk support to HIA staff and Members.
- HIA website
- Contracts Online
- CPD Diary (NSW and TAS members)
- HIA website
- Contracts Online
- CRM
- Assist with VPN connection/WFH
- Record and track all interactions with staff and members through IT services helpdesk system.
- Support IP Telephony/Webex national phone system
- Perform desktop upgrades and maintain HIA systems if/when required including but not limited to:

- Windows Updates
- Microsoft Products
- Maintain/configure/support HIA’s Desktop fleet.

**The ideal applicant will have knowledge of and experience with**:

- Microsoft products and services such as Windows 10 and Server2016, Active Directory, Exchange 2016, O365, Fortinet, Terminal Server, IIS 6&7 and Network Printing.
- LAN/WAN environment.
- Virtualisation technology (Hyper-V preferred)
- Microsoft System Centre Suite.
- Microsoft Sharepoint.

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.



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