Desktop Support Officer
1 week ago
**Open to**: Must be able to obtain baseline clearance
**Location**: ACT
The ICT Operations Branch provides high quality ICT support and underpinning infrastructure services to the department, ensuring all staff in the department have access to stable and secure technology.
The Desktop Support team sits within ICT Operations and are responsible for delivering high level customer service and technical specialist support on a variety of technology and services to all staff across the department.
**Desktop Officers** are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working closely with multiple teams across the ICT Operations Branch.
This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental Desktop Support Team.
The Desktop team are looking for a skilled Level 2 support officer to support an upcoming hardware rollout project.
**What you will do***:
- Support with the deployment of new laptops and hardware to users across Canberra and interstate offices.
- Assist users with data migration and ensuring a smooth transition for users onto new hardware.
- Assist to find solutions to ICT problems faced by users during the hardware rollout project and the business including supporting users through ICT change activities and digital innovation.
- iOS Mobile Device Management (MDM) configuration, administration, and training as required.
- Support with documenting and processing ICT assets into the asset register.
- Be an active participant in team meetings, providing feedback, problem detection, solutions, escalation, seek advice and assistance if needed.
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