IT Support Specialist
2 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team. As a key member of our service delivery provision, you will be responsible for providing technical support activities including installation, troubleshooting, problem resolution and maintenance.
- You will respond to customer questions regarding operation and malfunctions, and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- May be mobile or based on site at a customer building or campus, supporting desktop, infrastructure and services across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Experience in troubleshooting and maintaining PCs in a Windows environment is essential.
- Strong customer focused approach in dealing with clients is required.
- Proven experience with desktop management tools and desktop diagnostic tools is also necessary.
- A basic knowledge of the ITIL framework is preferred.
Fujitsu is an organisation that values diversity and inclusion, promoting equality and fairness while striving to bring together diverse perspectives and talents. We offer tailored career paths to support your professional growth and put people first, believing in the power of diversity to drive innovation.
With an excellent reputation globally, we provide best-in-class reward and recognition programs, flexible work arrangements, and volunteering leave. Our salary range for this position is £35,000 - £45,000 per annum, depending on qualifications and experience.
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