Desktop Support Team Lead

3 weeks ago

Canberra, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.
This role is based in Canberra. Due to customer requirements, we will require Australian Citizenship to be eligible, no visa sponsorships for this position.
What you’ll do
At the moment, as Desktop Support Team Lead you will be focused on:

- Being the single point of contact for all EUS related issues and escalations for all stakeholders
- Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
- Assist in Problem Management when required delegating as appropriate.
- Support the Service Delivery community in Continual Service Improvement Initiatives
- Manage call management system queues to ensure tickets are assigned and
- Mentor and coach staff members on customer related issues Promote a positive culture within the team
- Ensure operational performance of the team delivers a high level of customer satisfaction.
- Demonstrate a strong managerial and leadership style.
- Ensure staff are clear on expectations and performance requirements.
- Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
- Ensure all staffs adherence to the breached call reporting policy
- Track and record expenses for EUS team staff members
- Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring

**Required experience**:

- Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
- Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance

**Nice to have**:

- You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Desktop Support Team Lead

    3 weeks ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • Desktop Support Lead

    4 weeks ago

    Canberra, Australia Omni Executive Full time

    **Vacancy No** VN248 **Employment Type** Full Time **Security Clearance Required** Negative Vetting 1 **Location of Role** Canberra, ACT **Job Details** - Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a...

  • Casual Desktop Support

    4 weeks ago

    Canberra, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Analyst

    3 weeks ago

    Canberra, Australia MinterEllison Full time

    **Location**: Canberra **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • Desktop Support Officer

    4 weeks ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JA0898**Title**: - Desktop Support Officer - 2nd Support - Federal Govt!**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6mths + 12mths**Description**: - **Exciting opportunity within a Federal Government Department**: - **Initial 6 month contract + 12 month extension...

  • Client Services Applications and Desktop Support

    3 weeks ago

    Canberra, Australia HIA Full time

    Client Services Applications and Desktop Support Officer - **Exciting opportunity to work with a leading association.**: - **Professional, supportive team environment**: - **2 full-time permanent roles available, located in either Canberra or Perth** **The Organisation** HIA has been proudly representing the Australian housing industry for over...

  • Ict Desktop Support Technician

    4 weeks ago

    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675659031 - Published: - 1 minute ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV...

  • Cloud Desktop Infrastructure Engineer

    5 days ago

    Canberra, ACT, Australia ETT CareerMove Full time

    About the Company: ETT CareerMove is a leading provider of IT services, dedicated to delivering innovative solutions to meet the evolving needs of businesses. As a key member of our team, you will have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to our mission of excellence.Job Description:As a Cloud...

  • Desktop and Server Technical Support Engineer

    7 days ago

    Canberra, ACT, Australia Tech Domain Full time

    Tech Domain is looking for a Technical Network Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional on-site technical support to clients in your area.Your primary tasks will include L1 & L2 IT/Networking related activities, including desktop support, server maintenance, hardware installation &...

  • Client Services Applications and Desktop Support

    3 weeks ago

    Canberra, Australia Housing Industry Association (HIA) Full time

    **Exciting opportunity to work with a leading association.**: - **Professional, supportive team environment**: - ** 2 full-time permanent roles available, located in either Canberra or Perth** **The Organisation** HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an...

  • Desktop/network Support Technician

    3 weeks ago

    Canberra, Australia Rex Technologies Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting. **Functions include**: - Windows 10-11, Microsoft Active...

  • Desktop Support Analyst

    3 weeks ago

    Canberra, Australia Cleared ICT Full time

    Location: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$300 - AU$301 per day - Contact name: - Daniel Crowe- Job reference: - BBBH437_1673818241 - Published: - about 1 hour ago Cleared ICT are recruiting for a Desktop Support Analyst, for on-going IT support work within a...

  • Desktop Support Analyst

    1 day ago

    Canberra, Australia Cleared ICT Full time

    Location: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$300 - AU$301 per day - Contact name: - Daniel Crowe- Job reference: - BBBH437_1672955079 - Published: - about 13 hours ago Cleared ICT are recruiting for a Desktop Support Analyst, for on-going IT support work within a...

  • IT Customer Support Analyst

    3 weeks ago

    Canberra, Australia KBR Full time

    **Title**: IT Customer Support Analyst / Desktop support technician **Join us today!** We are renowned for working in partnership with our clients and construction partners to deliver exceptional outcomes based on our collaborative approach and our “One Team” value. In Australia, KBR employ over 1000 people with offices in each state. Our project...

  • Aps6 Desktop Support Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    Are you passionate about technology and helping others? **Your new company** This Government Agency is a leading legal institution committed to excellence in service delivery. They operate across multiple states, providing essential services to the community. As part of this dedicated ICT Team, you’ll play a crucial role in ensuring seamless technology...

  • Desktop Services Manager

    5 days ago

    Canberra, ACT, Australia KBR Full time

    About KBRWe are a leading provider of science, technology and engineering solutions to governments and companies around the world.Our team is passionate about delivering innovative and effective solutions that meet the needs of our clients.The Opportunity:We are seeking an experienced EUC Engineer to join our team. As an EUC Engineer, you will be responsible...

  • Desktop & Mobility Support Officers

    2 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT; NSW; QLD; SA; VIC; WA AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00 JOB REFERENCE NUMBER - 12717 This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian...

  • Aps3-4 Desktop Support Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    Join a large FedGov Department and work in a high performing team with a focus on career development! **Your new company** The client is a well known and well established large Department that has recently remodelled several of its programs. This team has remained solid throughout, and is looking for an additional Desktop Support Officer to aid in the...

  • Team Lead – Asset and Configuration

    4 weeks ago

    Canberra, Australia face2face Recruitment Full time

    **face2face reference**:577590 **Location**:Canberra, ACT **Hours**:Full time **Contract length**:12 Months + 1x 12months possible extension **Entry requirements**:Australian Citizenship + undertake pre-entry clearance **Pay range**:Hourly Rates: $75.00 - 85.00 p/h inc super **About the role**: The Agency Desktop Services Directorate is a key function of...

  • Rfq-asd-57-2024 Ict Desktop Support Technician

    3 weeks ago

    Canberra, Australia Cleared ICT Full time

    Location: - Australian Capital Territory - Sectors: - ICT - Employment type: - Contract - Salary: - AU$100 - AU$160 per hour - Contact name: - Ashleigh Martinez-Dyson- Job reference: - BBBH2115_1714520502 - Published: - about 5 hours ago ICT Desktop Support Technician will be responsible for deployment, troubleshooting and support of ICT endpoint...