Desktop Support Analyst

4 weeks ago

Canberra, Australia MinterEllison Full time

Location: Canberra 

Contract Type: Permanent 

MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history.  We're known for our legal and consulting expertise - and for our inclusive and authentic character.

Our purpose is to create sustainable value with our clients, people and communities.  That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.

We value excellence, curiosity and collaboration.  Clients rely on us for our responsive, commercial approach.  Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.  

As a highly valued employee we will also provide you with a wide range of benefits. To view our benefits, please copy this link into your browser www.minterellison.com/-/media//Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-2024.ashx

The Team

Our desktop support team is dedicated to upholding exceptional service standards for a premier Australian law firm. We prioritize the enhancement of our support capabilities through our skilled teams, augmented by the strategic use of automation and AI technologies such as MS Power Automate and Copilot. We take great satisfaction in offering steadfast assistance to both our firm and its esteemed clients, constantly seeking innovative methods to refine our processes and workflows.

The Role

We are currently recruiting for a proactive Desktop Support Analyst to join our Canberra team on a permanent basis. This is a full-time position working rotating 8 hour shifts between the hours of 7:30 am and 6:00 pm weekdays.

Key tasks in this role include:

  • Monitor and manage the desktop support queue via ServiceNow, ensuring timely resolution of issues.
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripheral devices.
  • Service Audio Visual requirements on our Client Services Floors /Meetings.
  • Ensure compliance with the service level agreements (SLAs).
  • Escalate complex technical issues to the appropriate support groups, providing comprehensive details to facilitate smooth handover.
  • Maintain clear and effective communication with the business regarding technology updates.
  • Accurately log all support activities, resolutions, and follow-up actions within ServiceNow.
  • Take full ownership of support tickets, from initiation to resolution, ensuring user satisfaction and closure.
  • Collaborate with the other MinterEllison support teams, maintain, and enhance audio-visual (AV) solutions.
  • Share technical expertise with internal staff and colleagues to foster a knowledgeable work environment.
  • Identify patterns and recommend solutions to prevent recurring issues.
  • Clearly articulate and enforce technology policies and procedures to the firm's staff when necessary.
  • Actively participate in technology services team meetings to stay informed and contribute to departmental goals.
  • Engage in projects and initiatives that drive improvements in technology services across the firm.
  • Embrace job rotation opportunities to broaden skills and understanding across different technology teams within the firm.
  • Provide on-site and remote support as required, ensuring minimal disruption to the firm's operations.

More About You

We welcome applications from professionals who possess:

  • Experience in a Level 2 Desktop role
  • Knowledge of Microsoft office 365 and applications such as Word, Excel and PowerPoint
  • Experience in a Windows 10 environment
  • Hardware maintenance and upgrade experience (eg diagnosing faults, installing RAM)
  • Understanding of telecommunications (VoIP and mobile)
  • Knowledge of helpdesk call logging software (eg ServiceNow or Remedy)
  • Familiar with Windows, Apple IOS and Android technologies and able to work in environments that includes pc desktops, printers, laptops, mobile devices, tablets, apps and peripherals.
  • Familiar with and have some basic experience in setting up home/small network environment and associated technologies including switches, routers and wireless access points.
  • Exceptional client service skills and the ability to engage with people at all levels
  • Strong analysis and problem solving skills.
  • Strong verbal and written communication skills including the ability to explain technical information in non-technical terms
  • Ability to consult and contribute ideas within a team environment.
  • Ability to work calmly under pressure.

Why MinterEllison

We offer flexible working options to encourage balance, wellbeing and support for sustainable ways of working and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

How to apply

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact Alexandra.Hussain@minterellison.com.

  • Desktop Support Analyst

    4 weeks ago

    Canberra, Australia MinterEllison Full time

    **Location**: Canberra **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • IT Service Desk Analyst and Desktop Support Specialist

    3 weeks ago

    Canberra, ACT, Australia ignite Full time

    Job Overview:">We are seeking experienced Service Desk Analysts and Desktop Support Technicians to join our team in Canberra. This is a fantastic opportunity to work with a government client and contribute to the delivery of exceptional IT services.

  • Desktop Support Specialist for Government Client

    3 weeks ago

    Canberra, ACT, Australia ignite Full time

    About the RoleWe are seeking experienced Service Desk Analysts and Desktop Support Technicians to join our team in Canberra.

  • Casual Desktop Support

    6 months ago

    Canberra, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Officer

    6 months ago

    Canberra, Australia Infinite Talent Group Pty Ltd Full time

    Desktop Officers are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working closely with multiple teams across the ICT Operations Branch. This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental...

  • Desktop Support Officers

    6 months ago

    Canberra, Australia Infinite Consulting Full time

    Our Federal Government client requires the experience of multiple Level 2 Desktop Support Officers to support an upcoming hardware rollout project. This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental Desktop Support Team. **Responsibilities include but are not limited to**: - Support...

  • Desktop Support Lead

    4 weeks ago

    Canberra, Australia Omni Executive Full time

    **Vacancy No** VN248 **Employment Type** Full Time **Security Clearance Required** Negative Vetting 1 **Location of Role** Canberra, ACT **Job Details** - Since 2012, Omni has proudly stood as an Australian-owned company dedicated to serving clients across the Australian Government, Defence and Private Sector landscapes. Our strength, embodied by a...

  • Desktop Support Officer

    6 months ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/JA0898**Title**: - Desktop Support Officer - 2nd Support - Federal Govt!**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6mths + 12mths**Description**: - **Exciting opportunity within a Federal Government Department**: - **Initial 6 month contract + 12 month extension...

  • Desktop Support Officer

    6 months ago

    Canberra, Australia PowerData Group Consulting Full time

    **Open to**: Must be able to obtain baseline clearance **Location**: ACT The ICT Operations Branch provides high quality ICT support and underpinning infrastructure services to the department, ensuring all staff in the department have access to stable and secure technology. The Desktop Support team sits within ICT Operations and are responsible for...

  • Aps4 Desktop Support Officer

    6 months ago

    Canberra, Australia HAYS Full time

    Seeking a Desktop Support Officer with previous experience and knowledge in IT. **Your new company** Your new Department supports the Australian public to have safe, secure and well-paid work, as secure jobs are essential for our nation and drive economic growth and provide people with certainty. Your Department focusses on equipping Australians who are...

  • High-Tech Desktop Support Specialist

    3 weeks ago

    Canberra, ACT, Australia ignite Full time

    Job Overview:We are seeking a skilled and experienced IT Service Desk Analyst and Desktop Support Technician to join our team in Canberra.About the Role:This is an exciting opportunity to work on various tasks directed by our government client, including incident management & request fulfillment for end user devices, managing queues via cutting-edge service...

  • IT Support Specialist

    2 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team. As a key member of our service delivery provision, you will be responsible for providing technical support activities including installation, troubleshooting, problem resolution and maintenance.You will respond to customer questions regarding operation and malfunctions, and...

  • Desktop Support Team Lead

    6 months ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • Client Services Applications and Desktop Support

    6 months ago

    Canberra, Australia HIA Full time

    Client Services Applications and Desktop Support Officer - **Exciting opportunity to work with a leading association.**: - **Professional, supportive team environment**: - **2 full-time permanent roles available, located in either Canberra or Perth** **The Organisation** HIA has been proudly representing the Australian housing industry for over...

  • Desktop/network Support Technician

    6 months ago

    Canberra, Australia Rex Technologies Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local Required Technical Skills - Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting. **Functions include**: - Windows 10-11, Microsoft Active...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia ignite Full time

    Ignite is seeking experienced Service Desk Analysts and Desktop Support Technicians for a challenging opportunity with one of our government clients.Location: Canberra (Interstate applicants will be considered)Duration: ASAP until March 2024 with extension possibilitiesCitizenship Requirements: Must be Australian Citizen - A minimum baseline clearance is...

  • IT Support Specialist

    1 month ago

    Canberra, ACT, Australia ignite Full time

    Ignite is seeking experienced Service Desk Analysts and Desktop Support Technicians for a government client role in Canberra. The successful candidates will work on incident management, request fulfillment, and providing face-to-face user support. They will also contribute to Knowledge Base development and collaborate with Tier 1 & 3 teams.Key...

  • Desktop Support Team Lead

    7 months ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • Level 2 Desktop Support Officer

    6 months ago

    Canberra, Australia Experis Full time

    **Desktop Support Officer** **Our fed govt client is looking for a level 2 desktop support specialist to take on a 6 months contract!** Down below will be what you will responsible for: Desktop Officers are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working...

  • Cyber Security Analyst

    6 months ago

    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - about 8 hours ago- Contact: - Param Kaur- Discipline: - General IT - Security / Cyber Security - Reference: - 260985Our Federal Government Client is seeking an IRAP / Cyber Security Analyst This is a long-term contract role for an initial period of 12 months with the possibility of extensions up to a...