Customer Support and Development Associate Manager

4 weeks ago

Lane Cove, Australia SC Johnson Professional Full time

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional®

is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

This is a wonderful opportunity to join SC Johnson Professional; a Global, Family-Owned business that are true industry leaders, providing highly respected, trusted Hygiene and Cleaning solutions.

The Customer Support & Development Manager role (graded within SC Johnson Professional as “_Associate Manager, Customer Support & Development_”) is recently created and designed to develop, lead and mentor our amazing Customer Support Team to provide the highest level of proactive customer engagement and satisfaction.

You'll be a key driver and facilitator of growth within the organisation, playing a role in management meetings and strategic collaboration.

Your ability to manage ambiguity, think creatively and tactically, and manage an array of stakeholders will be highly utilised in this position.

About the Role:

- Develop and enhance processes and ways of working to maximise sales and deliver excellent customer service.
- Lead the team to formalise, document and streamline all customer support and development processes
- Facilitate growth by establishing ways to identify and maximise upselling and switch selling opportunities, marketing campaigns, Existing Product Development (EPD) and New Product Development (NPD)
- Partner with the Sales Team to grow the business together including onboarding for new end user customers
- Leading the creation, control and validation of all End User pricing agreements
- Lead the team in delivering service excellence whilst enhancing the customer experience
- Support the Commercial team with the annual price list process and communication to customers and internally with the Shared Service Centre
- Continuously drive to identify opportunities to support our internal Shared Service Centre (SSC) providing cross functional leadership in the processes impacting our customers
- Key business partner to Supply Chain and Logistics teams
- Lead and participate in a variety of projects
- Establish ways of working to generate insights
- Champion the maintenance of pricing hierarchy’s and customer master data

About You:
Required Skills / Experience / Competencies:

- Strong attention to detail
- Experience establishing proactive engagement strategies
- Ability to problem solve and resolve customer queries efficiently
- Previous experience in leading a Customer Service, Sales Administration or Internal Sales team
- A good knowledge and understanding of the technical aspects SAP, Salesforce CRM (highly desirable) and MS Office
- An understanding of the lead generation process
- Ability to work on multiple projects at any given time
- Demonstrated track record of achievements in business development

What You'll Get in Return:
SC Johnson is committed to providing a safe, inclusive and respectful environment for all its employees. Along with a competitive base salary, here are just some of the benefits you receive when joining the SC Johnson Family
- Beautiful facilities located on privately owned acreage at Lane Cove, NSW
- Full kitchen facilities, onsite gym, tennis courts and loads of free parking
- Discounted products
- Family-owned company, with a family feel
- Opportunity to lead a vibrant and enthusiastic team of two
- Be a member of a company championing a better world through sustainability and environmental protection measures

Please no agency solicitation; we have this covered in-house.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability - that enables all to bring their full contributions to the organization.

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