Service Line Sales Manager

3 weeks ago

Melbourne, Australia Cognizant Full time

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

In Asia Pacific (APJ), Cognizant has strong presence in key growth markets like Australia, New Zealand Singapore, India, Japan, China, Hong Kong, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific.

If you want to be part of this growth story, seize the moment and join us in APJ

**What are we looking for**:
We are looking for dynamic, experienced sales leader keen to be part of a results-oriented culture accelerating CX journeys for our large, complex clients. Cognizant’s Salesforce experts have a deep understanding of emerging digital landscapes and evolving customer needs. We can deliver complex multicounty CRM transformation rollouts, as well as strong program management. We complement our strong expertise in digital design, mobile app design and digital UX with the Salesforce platform to bring industry-specific solutions to the market.

As a Global Strategic Partner of Salesforce, we’ve collaborated with the company to develop next-generation proprietary CX tools and solutions that incorporate AI, communities, IoT, AR and VR across the sales, services and marketing functions.

Cognizant is recognized as a leader in Salesforce/CX by industry analysts and Salesforce. We are one of the top 5 Salesforce partners in ANZ and across APJ are frequently recognized for our innovative work by Salesforce and clients.

We are looking for dynamic, results oriented, experienced sales executives keen to be part of an entrepreneurial culture accelerating digital change for our large, complex clients. Service Line Sales Manager (SLSM) are sales specialists focused on creating, pursuing and closing opportunities in nominated industry markets. We work closely with and within client accounts to support vertical market alignment across key verticals including Retail, BFSI, Public Sector and E&U. SLSM provide deep expertise in one or more of the Business areas and Salesforce/CX Cloud offering to support vertical markets and their account expansion plans into new markets and business areas. SLSM’s are usually assigned into existing markets and some SLS’ will also engage in new logo markets. Although this role will involve managing/coaching other Service Line Specialists within the CX practice, it is expected that this role will be a quota-carrying of their own.

The Service Line Sales Manager will be a “trusted advisor” to both the client and the Cognizant Client Partner blending strategic, tactical and ‘street smart’ sales experience.

**Responsibilities**:
The primary responsibilities of this role are spread across three areas
- a) Ownership of CX Sales and Presales,

b) Salesforce Relationship management.

c) Practice coordination and Talent Coaching

Additionally, the role will involve working with other Enterprise Platform Service line to drive synergies and leverage digital networks (acquisitions) market teams for the development of GTM plays.
- Sales and Presales_
- Deliver Sales results, contribute to revenue growth, Grow pipeline through existing accounts and if appropriate, new logo accounts
- Bring a ‘hunting’ mindset to all market and sales opportunities - shape and share value propositions
- Promote solution sales models and longer value-based contracts
- Cultivate and share a relevant industry or technology point of view with clients and peers to increase Cognizant’s value to our clients
- Bring cultural awareness and interpersonal savvy to navigate complex client stakeholder environments
- Cultivate client relationships to foster further growth and cross selling opportunities at CxO levels
- Where relevant, build and maintain productive mutual working relationships with alliance partner counterparts. Work with the account teams and projects to drive quality and customer satisfaction through ensuring value creation from all community members
- Create, drive and deliver sales forecasts for deals that meet or exceed budgets in transparent and predictable manner using the Cognizant SFDC CRM tool.
- Contribute constructively and cr

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