Customer Experience Manager

4 months ago

Perth, Australia CBRE Full time

**Customer Experience Manager**

**Job ID**
- 181021**Posted**
- 02-Sep-2024**Service line**
- Advisory Segment**Role type**
- Full-time**Areas of Interest**

Customer Service, Property Management

**Location(s)**

Perth - Western Australia - Australia

**Join an award-winning on-site management team in an iconic CBD Premium office precinct**

**Opportunity to work with a national team in a Global brand**

**Perth | Mooroo | Land of the Whadjuk Noongar people**

The Customer Experience Manager is responsible for ensuring a market-leading tenant experience throughout all amenities, services, and digital interactions. The role includes implementing brand communications, customer experience, and event activity. They will work closely with various teams to understand tenant needs and shape the customer experience strategy accordingly. They will also contribute to the Tenant Retention and Leasing strategy.

Key to this role is exceptional customer service and proactive anticipation of needs. The manager will have a customer-centric attitude, strategic agility and expertise in marketing, communications and content creation for enhancing tenant satisfaction.

**The opportunity**:

- Develop and execute placemaking, leasing, and tenant retention strategies that align with the asset brand and customer experience principles.
- Create communications strategies to support key events, ensure all communication channels align with the asset's brand guidelines and communicate operational news and updates effectively.
- Develop and manage the calendar of precinct events and activations, ensuring risk assessments are complete and events are within budget.
- Create content to ensure effective communication of PM, FM, and Customer Experience related news.
- Develop and implement leasing marketing initiatives to achieve occupancy targets and support property strategic goals.

**About you**:

- Tertiary qualification in marketing/communications or similar.
- Minimum 5 years experience in marketing or customer experience management, with understanding of the property industry (commercial and retail).
- Proficiency in communications and marketing strategies, systems and platforms.
- Superior organisational skills and ability to manage multiple projects.
- Proficient in key stakeholder management and ability to manage external contractors to meet deadlines
- Exceptional written and verbal communication skills, capable of addressing various audiences.

**So, what's in it for you?**
- Flexibility and freedom to show initiative to do your best work.
- Our company is diverse and so are the opportunities for professional and career development.
- We are invested in the development & unique needs of our diverse employees & strive to create an inclusive environment that allows our employee to bring their full selves to work.
- A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
- We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.

**About us**:
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.

**Can we inspire you to join us?**

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

**This is the place where talented people who want to do impactful work can realise potential in every dimension.**

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

If you are successful in progressing, you may be aske

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