Supplier Relationship Manager

4 weeks ago

Melbourne, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer

Supplier Relationship Manager

As a Supplier Relationship Manager, you will play and important part in our Building and Restoration Services team, with the primary purpose of the role is to create and foster collaborative relationships with preferred suppliers to reduce risk and create value for clients. You’ll oversee every aspect of the supplier relationship process to ensure optimum claimant and client service, ensuring all external contracted obligations are met consistently and effectively.

**What are my accountabilities? '**:

- Conducting needs assessment, due diligence, on-boarding and provide training for new suppliers.
- Conducting and improving performance management processes to monitor the performance of suppliers and services to ensure compliance with established key performance indicators, standards and regulations.
- Monitoring and maintaining portfolio service delivery, including time, cost, quality and customer service metrics.
- Maintaining supplier information records and databases
- Managing the agreements and relationships with suppliers to ensure the timely and cost-effective supply of products and services meet Client and internal service line requirements.
- Improving and maintaining supply agreement/s and tender documentation
- Improving and managing tender processes to protect the interests of the business and compliance with relevant statutory requirements.
- Managing and maintaining good supplier / customer relationships through the resolution of contractual and supplier / customer disputes

**About you**:

- Sound knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products.
- Intermediate Microsoft Office skills
- Knowledge of property claims - Building, Contents, Landlord, Strata and Commercial.
- Insurance industry experience in claims fulfilment management
- Well-developed, demonstrable analytical, relationship management and communication skills
- Knowledge of restoration methodology and standards (desirable)
- Knowledge of building rectification methods (desirable)

**Caring Counts**:
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
As part of the recruitment process, background checks will be conducted, s include police checks.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV

***Why Sedgwick?**:
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the Benefits of working with us are:

- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.

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