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Relationship Manager
7 months ago
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
At the heart of achieving this mission is our team. Driven by a passion for the work we do, we work together with our customers to make a real difference to people’s lives.
The Relationship Manager is the primary point of contact between the Client and Maxxia (Salary Packaging and Novated Leasing) and the aim of the role is to be regarded as an industry expert and trusted business partner, which is particularly important within the Not for Profit industry sectors (examples are Healthcare and Government.
The primary purpose of the Relationship Manager role is to retain all clients in the portfolio, along with enabling growth by ensuring solid client relationships are established and maintained with all key stakeholders and & value-adding.
It is the responsibility of this role to achieve 100% client retention, program participation growth, portfolio profitability, cross selling of company products and up-selling of services. In addition, this position is responsible for facilitating maximum access for employee education and awareness, via all channels and media.
Key Responsibilities
Develop and maintain the strategy for each account, which will include the Employer Profile, Organisational Structure, Key Stakeholder identification, SWOT, Pricing, Marketing, Education and Engagement strategy
Manage contract renewal and contract negotiation processes, in collaboration with internal stakeholders
Maintain or increase program participation rates toward benchmark levels for each account within the portfolio
Work with Relationship Support Officers to maintain accurate client contact details, client insights and data in ERM system
Plan and facilitate the execution of sales and marketing plans through multiple channels, including on-site event activity
Proactively engage with internal stakeholders, industry parties and business suppliers as required to ensure sales outcomes are achieved
Act as an advocate on customers behalf by communicating Employer feedback and information to ensure optimal level of service is provided
Review and present KPI Reporting at regular Client Program Review meetings
Document and minute client reviews & visitations in ERM
Present lead and sales results against targets at Weekly Team Meeting
Present portfolio sales results at Monthly Team Meeting
Drive initiatives and constantly seek business improvements within the function to enhance customer service delivery.
You will bring:
Experience with Account Management, Relationship Management or Project Management
A Track record of achieving targets and high levels of customer engagement
Knowledge and experience of CRMs essential
Experience in contributing to the development of sales strategies and plans
Tertiary qualifications in Sales, Marketing, Commerce or other business-related discipline desirable but not essential
What we can offer you:
Our strong people-first culture
Flexible/hybrid working to enhance your work/life balance
Novated lease benefits and discounts
12 weeks Paid Parental leave and access to our Parents Portal
Exempt Employee Share Plan
Paid Income Protection Insurance under MMSG default Super plan
Access to a broad range of learning and development programs
Career break and volunteering leave
Access to Employee Assistance Program and annual Flu vaccination
Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
Please note all successful candidates will be required to undergo background checks.
