Aps5 Complaints and Reportable Incidents Officers
5 months ago
Join a growing federal government agency to deliver meaningful work. Ongoing training and development.
**Your new company**
This Federal Government team is responsible for receiving, assessing and resolving concerns regarding national disability services, and are looking for several Complaints and Reportable Incidents Officers to join the Department for an initial period of 2 years.
**Your new role**
You will be responsible for working with complainants and relevant stakeholders to identify concerns and develop options to achieve resolution. You will manage a caseload of incident reports which will require you to engage with providers and escalate actions where necessary. In turn, this will be done with the intention of supporting the education and training function of providers in identifying incidents, preventing and responding to abuse, and understanding the Departments' role in the process.
**What you'll need to succeed**
You must have a genuine interest in customer service, and can maintain resilience and confidence in response to sensitive concerns. Moreover, you will have excellent engagement skills and will be comfortable communicating with stakeholders at various levels.
You must hold Australian Citizenship to be considered for this vacancy.
**What you'll get in return**
In return for your hard work and dedication, you will enjoy:
- A competitive hourly rate
- A supportive and collaborative work environment that fosters learning and development
- Flexible working arrangements that allow you to balance your work and personal life
- A rewarding career that makes a difference in the lives of people with disabilities
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
2858205
-
Aps5 Complaints Officer
5 months ago
Brisbane, Australia HAYS Full time12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...
-
Aps5 Complaints Officer
5 months ago
Brisbane Central Business District, Australia HAYS Full timeGreat opportunity with someone experienced in handling complaints to join Federal Government organisation. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...
-
Aps5 & 6 Complaints Officers
5 months ago
Brisbane, Australia HAYS Full timeMultiple positions available | 12 month contracts | North Brisbane location **Your new company** Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions...
-
Complaints Officer
5 months ago
Brisbane Northern Suburbs, Australia HOBAN Recruitment Full timeJoin Our Team as an APS5 Equivalent Complaints Officer in Chermside, Brisbane! Make a Difference in Complaints Resolution, Engage with Diverse Audiences, and Contribute to the Success of a Federal Government Agency. - APS5 Equivalent $55 + p/h + super - Located in Chermside, Brisbane QLD - Up to 12 month casual assignment, possibility of an extension,...
-
Aps4 & 5 Complaints Officers
5 months ago
Brisbane, Australia HAYS Full timeMultiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....
-
Multiple Reportable Incidents Officers
5 months ago
Brisbane, Australia Talent International Full time**Job Details**: **Location** Brisbane **Salary** AU$55.24 - AU$60.26 per hour **Job Type** Full Time **Ref** BBBH103776_1689572632 **Contact** Samuel Beckett **Posted** about 2 hours ago **Opportunity** Talent International are currently recruiting for Reportable Incidents Officers at both APS5 & APS6 level to join a Federal Agency. Initial 6...
-
Aps5 Complaints Officer
5 months ago
Brisbane, Australia Chandler Macleod Full time**About the company**: Our client is a large growing Federal Government agency, and they are looking for an experienced complaints officer or handler to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into the agency - Assessing, recording, resolving and referring as required - Managing...
-
Aps5 Internal Review Officer
5 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Brisbane. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of reviews and...
-
Operations Officer
1 week ago
Brisbane, Australia HOBAN Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Operations Officer.APS5 equivalent payrate $55+p/h plus superLocated in Brisbane, QueenslandAbout the Team The Operations and Housing Support Branch plays a vital role in...
-
Aps5 Compliance Officer
5 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: **The Role** This government agency works with people with disability, providers and the community to deliver nationally consistent, responsive and effective regulation of service providers. APS5 Compliance Officers will be part of a national team, with duties including, but not limited to the following: **Responsibilities** - Work with...
-
Aps5 Internal Review Officer
5 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: **The Opportunity** On behalf of a Federal Government Agency we are looking for APS5 Internal Review Officers to join the Internal Review and Complaints team based in Brisbane. The role will be 12 months, working 37.5 hours per week, paying $55.24 per hour plus super. The team are responsible for handling resolution of reviews and...
-
Operations Officer
1 week ago
Brisbane City, Australia HOBAN Recruitment Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Operations Officer.APS5 equivalent payrate $55+p/h plus superLocated in Brisbane, QueenslandAbout the TeamThe Operations and Housing Support Branch plays a vital role in supporting...
-
Aps5 Workforce Procurement Officer
5 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: Our Federal Government client is currently seeking to fill the position of APS5 Procurement Reporting Officer based in their Brisbane CBD office. **The Role** As an APS5 Procurement Reporting Officer you will be required to undertake analysis and reporting activities using available information and data sets. Responsibilities may...
-
Freedom of Information Officers
5 months ago
Brisbane, Australia DFP Recruitment Services Full time**Job description**: Join Our Dynamic FOI Team: Open Positions Across APS4 & APS5 equivalent **APS5 FOI Action Officer** The APS5 FOI Action Officer role offers a challenging and rewarding opportunity for individuals passionate about supporting Freedom of Information and Participant Information Access processes. You will assist in coordinating FOI...
-
Procurement Officer
5 months ago
Brisbane, Australia HOBAN Recruitment Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS5 equivalent Procurement Officer. - APS5 equivalent rate $55+ p/h + super - Located in Brisbane, Queensland - Up to 12 months with potential to extend, pending business and performance...
-
Complaints Officer
5 months ago
Brisbane, Australia Chandler Macleod Full time**About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experienced **Complaints Officer** to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into...
-
Aps5 Regulatory Compliance Officer
4 months ago
Brisbane Central Business District, Australia HAYS Full timeGreat opportunity for an experienced Compliance professional to join a reputable Federal Government department **Your new company** Hays has partnered with a Federal Government agency that is dedicated to improving the quality of service, safety of participants and support services. Our client is passionate about creating and maintaining nationally...
-
Aps5 Quality Officer
5 months ago
Brisbane Central Business District, Australia HAYS Full timeAPS5 Quality Officer required for a large organisation located in Brisbane CBD. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. We are currently recruiting for an APS5 Quality...
-
Aps5 Planner
5 months ago
Brisbane Central Business District, Australia HAYS Full timeGreat opportunity for an experienced APS5 Planner to join a reputable organisation based in Brisbane CBD. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...
-
Aps5 Internal Review Officer
5 months ago
Brisbane Central Business District, Australia HAYS Full timeAPS5 Internal Review Officer required for a 12-month assignment. **Your new company** Hays has partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity has been made available for an APS5...