Is Incident Manager

5 months ago

Sydney, Australia WiseTech Global Full time

**About the Role**:
Level up your career and revolutionize the world of logistics with WiseTech Global

Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.

**Responsibilities**:

- Develop and maintain the IS Incident Management process, procedures and policies
- Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
- Analyse and take corrective actions required to meet Incident Management KPIs
- Ensure high quality incident recording and maintenance
- Prepare Incident reporting
- Provide management information and make recommendations for process improvements
- Develop and maintain strong departmental and stakeholder relationships
- Train IS staff and stakeholders in the Incident Management process, procedures and policies
- Manage both complex and Major Incidents from beginning through to resolution, as required, including:

- Analyse Incident records to determine any trends or apparent Problems that occur
- Ensure Problem tickets are raised when the root cause requires investigation

**Skills and Experience**:

- Minimum 3 years IT Incident Management experience
- Competence using an Incident Management system
- Strong analytical and interpretive skills

**Compensation and Benefits**:
Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

**Company Culture and Values**:
At WiseTech, we believe in creating a collaborative, supportive, and diverse work environment that encourages growth and development. Our global team offers the opportunity to work on exciting projects and learn from experts in the field.

**Before you apply**:

  • Incident Manager

    5 months ago

    Sydney, Australia Mercer Full time

    **Incident Manager** **What can you expect?** - To be part of a collaborative and passionate (Line 2) team working with dynamic and growing businesses. - Reporting to MMC Pacific’s Senior Compliance Manager, this role will assist in the management of the Compliance Management Framework by supporting the Risk and Compliance team to provide procedural...

  • Incident Manager

    5 months ago

    Sydney, Australia Onset Full time

    **Ready for an adrenaline-fueled role where you'll be at the forefront of managing high-stakes incidents?** We are currently looking for an Incident Manager who can act as a reliable point of escalation for service incidents. **About The Company**: They are at the forefront of the tech industry, dedicated to weaving robust network, cyber and cloud...

  • Incident Manager

    5 months ago

    Sydney Central Business District, Australia HAYS Full time

    A 6-month Incident Manager opportunity working for a government agency **Your new company** This Incident Manager role is a great job opportunity of working for renowned government agency based in Macquarie Park. **Your new role** ***As an Incident Manager, your role is to monitor IT events and systems, as well as a defined level of incident (including...

  • Incident Manager

    5 months ago

    Sydney, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane - Large, enterprise environment - Incident Management - IT Networking and Security **Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and...

  • Is Incident Manager in Sydney

    5 months ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Is Incident Manager in Sydney

    5 months ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Incident Management Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Datadog Full time

    This is a challenging role for an Incident and Escalation Manager with Datadog, a leading company in AU. The team is growing rapidly, and this is an opportunity to join at an exciting time.The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve...

  • Incident Response Manager

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Join Our Cyber Security TeamWe are seeking a highly skilled Incident Response Manager to join our Cyber Security team at Commonwealth Bank of Australia. As a key member of our team, you will be responsible for leading and managing major and critical incidents, providing technical expertise, and driving remediation planning.Key Responsibilities:Analyse data...

  • Senior Incident Manager

    1 week ago

    Sydney, New South Wales, Australia Macquarie Full time

    Transform Service Delivery with Incident Management ExpertiseAt Macquarie, we're dedicated to enhancing customer value and service resilience through robust Technology processes. As an Incident Manager, you'll join a global team promoting reliability, risk management, and operational excellence in the APAC region.Key responsibilities include:Coordinating...

  • Major Incident Manager

    2 months ago

    Sydney, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Senior Incident Manager

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewAs a Senior Incident Manager at Macquarie, you will play a critical role in maintaining high service quality, adhering to technology standards, and implementing modern practices like SRE. You will be part of a global team promoting reliability, risk management, and operational excellence.Key ResponsibilitiesLead the coordination of responses to...

  • Senior Incident Manager

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a highly skilled Senior Incident Manager to join our Enterprise Service Management team at Macquarie. As a key member of our global team, you will play a critical role in promoting reliability, risk management, and operational excellence.Your primary focus will be on maintaining high service quality, adhering to technology...

  • Incident Response Manager

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Incident Response Manager to join our Cyber Detection and Response team at Commonwealth Bank of Australia. As a key member of our team, you will be responsible for leading and managing major and critical incidents, as well as guiding and mentoring Incident Responders across your crew.Key Responsibilities:Analyse...

  • Incident Response Manager

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Incident Response Manager to join our Cyber Detection and Response team. As a key member of our team, you will be responsible for leading and managing major and critical incidents, as well as guiding and mentoring Incident Responders across your crew.Key ResponsibilitiesAnalyse data and logs to...

  • Major Incident Manager

    2 weeks ago

    Sydney, Australia Interactive Pty Ltd Full time

    **LOCATION(S)** - Sydney **POSITION** - Permanent - **DEPARTMENT** - IT & Telecomms - At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving. Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter. As the **Major Incident...

  • Incident and Complaints Manager

    4 weeks ago

    Sydney, New South Wales, Australia Mable Full time

    Incident and Complaints ManagerMable is seeking a highly skilled and dedicated professional to join our team as an Incident and Complaints Manager. This role plays a crucial part in enhancing the overall quality of care and client satisfaction within our organization.Key ResponsibilitiesIncident ManagementDevelop and implement effective incident management...

  • Incident & Problem Manager

    5 months ago

    Sydney, Australia Experis Full time

    Incident & Problem Manager - SAP experience Client - Large Government client Contract - Long Term Contract **Location - Parramatta** **About this role -** You will be responsible for managing problem management process, analysis patterns and trends for referral to respective managers and SME's. Monitor root cause remediation closure, ensuring that...

  • Incidents and Complaints Manager

    2 months ago

    Sydney, Australia Mable Full time

    **We’re powered by purpose** Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in...

  • Senior Incident Manager

    3 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewWe are seeking a highly skilled Incident Manager to join our Enterprise Service Management team at Macquarie. As an Incident Manager, you will play a critical role in maintaining high service quality, adhering to technology standards, and implementing modern practices like SRE.Key ResponsibilitiesLead the coordination of responses to priority...

  • Senior Incident Manager

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a highly skilled Senior Incident Manager to join our Enterprise Service Management team at Macquarie. As a key member of our global team, you will play a critical role in promoting reliability, risk management, and operational excellence.Key ResponsibilitiesLead the coordination of responses to priority technology incidents,...