Incident Manager

6 months ago

Sydney, Australia Mercer Full time

**Incident Manager**

**What can you expect?**
- To be part of a collaborative and passionate (Line 2) team working with dynamic and growing businesses.
- Reporting to MMC Pacific’s Senior Compliance Manager, this role will assist in the management of the Compliance Management Framework by supporting the Risk and Compliance team to provide procedural compliance advice to ensure MMC operates in compliance with its policies, procedures and regulatory obligations.
- This role will have an emphasis on the assessment of incidents and breaches (non
- IT).
- Engaging with multiple stakeholders including local & global colleagues, auditors, regulators, clients, Senior leaders and Board members, this role will seek to build constructive working relationships and promote robust management systems & compliance culture within the organisation.

**What is in it for you?**

At MMC, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities, which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Hybrid work arrangements
- Discounted insurances
- Incentive Compensation Plan
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues

**We will count on you to**:

- Drive timely completion of incident related assessments by actively influencing all stakeholders that manages incidents within MMC.
- Engage with colleagues to review root cause analysis to ensure development of appropriate remediation response.
- Provide constructive challenge during remediation discussions.
- Complete reportability to regulators assessment.
- Lead Significant Incident Review Panel meetings where assessment of reportability to regulators are considered.
- Actively participate and contribute to management reporting and relevant forums to ensure that incident management receives the required focus.
- Support Line 1 Risk and Compliance colleagues.

**What you need to have**:

- Ideally at least 5 years’ experience in a compliance, risk or auditing role
- Understanding of and / or influence over relevant legislative and regulatory frameworks which impact service offerings and solutions.
- Able to understand the business issues and take a pragmatic risk based decision-making approach.
- Ability to develop and maintain strong relationships with stakeholders at all levels
- Strong preference to have experience working in financial services/superannuation industry

**About us**:

- Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law._

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