Service Operator

3 weeks ago


Sydney, Australia DFP Recruitment Services Full time

**Job description**:
**Client**: NSW Government (details TBA)

**Hours**: full-time (40 hours per week)

**Location**: Macquarie Park/WFH (hybrid)

**Start Date**: ASAP

**Duration**: 6 months

**Pay Rate**: $100 per hour + superannuation

**Checks**: full working rights, references, police check

**Key Accountabilities**:

- Act as the first line owner for service availability and integrity for the Client agency and manage defined Service Management activities and ensuring vendor partners and internal IT groups are managing all aspects of day to day operations as per the contract to agreed service levels and defined processes on a 24x7 basis.
- Use monitoring tools and systems to manage suppliers and agencies to monitor events and alerts for services across IT Infrastructure and Applications to ensure they are being pro-actively monitored and act when required to address issues with service delivery/availability.
- Manage/triage events/incidents to ensure correct level of escalation and focus is applied for IT services suffering disruptions to minimise service impact and duration. Engaging suppliers, agencies and internal management to ensure mínimal impact and escalate as required.
- Support the management and coordination of all aspects of the Major Incident Management Process including the facilitation of Major Incident Management technical bridges and required communications for all P1 & P2 Major Incidents.
- Perform trend analysis on recurring events and low priority incidents and feed into the pro-active Problem Management Process as required.
- Support the management of defined level of Change, Release, and Security management activity to ensure changes flow smoothly and to act when required to resolve issues or avoid unwarranted impacts to services.
- Ensure IT services going through the Transition to Operate process have the appropriate monitoring setup and defined/agreed support models before going into production.
- Support the creation, development and maintenance of Command Centre standards, documentation, processes and procedures ensuring consistency with Quality Standards. Follow a cycle of continual service improvement to identify gaps and deficiencies then act to improve them.
- Ability to manage time and meet deadlines while balancing competing priorities.
- A relevant qualifications/ associate diploma or certificate qualification with relevant experience.

To apply, please submit your CV (in MS Word),



  • Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade**:DCS Clerk Grade 11/12 (base salary range $145,378 - $168,130 + super) **Employment type**: Ongoing / Permanent fulltime position In-office requirements & Hybrid This role sits within the CIO Division in the Service Operations team at DCS. **About this role**: Are you seeking a new and challenging position, then look no further! This...


  • Sydney, New South Wales, Australia State Emergency Service Full time

    The State Emergency Service is seeking a talented Administration Officer to join our Corporate Services Team.This role offers a unique opportunity to make a meaningful contribution to the safety of South Australians, while developing your administrative and reception skills.Key responsibilities include:Providing high-level administrative support to the...

  • Operator

    1 week ago


    Sydney, Australia Service Stream Full time

    Primary Location Sydney Water - D4C - Maintenance Services Job Description Summary Role required for D4C. About the Role Department Field Services How to Apply

  • Operator

    3 days ago


    Sydney, Australia Service Stream Full time

    Primary Location Sydney Water - D4C - Maintenance Services Job Description Summary Role for D4C. About the Role LI-DNI Department Field Services How to Apply

  • Specialist Assessor

    3 weeks ago


    Sydney, Australia Service NSW Full time

    **Specialist Assessor** - ** SNSW Grade 5/6**: - **3 x Ongoing Full-Time**: - **Remuneration**: $88,123 - $100,708 p.a. + super and leave loading**: - **Location: Haymarket, Parramatta, or Gosford** **About the team**: The Customer Payments Team is part of Enterprise, Risk and Enablement at Service NSW. The team is tasked with assessing, ensuring...


  • Sydney, Australia Service NSW Full time

    **Assessor - Service NSW** - ** SNSW Grade 3/4**: - ** 2** x Ongoing Full-Time**: - **Location: Haymarket, Parramatta, or Gosford**: - **Remuneration: $69,863 - $85,197pa, plus superannuation and leave loading** **About the team**: The Customer Payments Team is part of Enterprise, Risk and Enablement at Service NSW. The team is tasked with assessing,...


  • Sydney, Australia Service NSW Full time

    **Payment Support Officer** - ** SNSW Grade 5/6**: - **2 x Ongoing Full-Time**: - **Remuneration: $88,123 - $100,708pa, plus superannuation and leave loading**: - **Location: Haymarket, Parramatta, or Gosford** **About the team**: The Customer Payments Team is part of Enterprise, Risk and Enablement at Service NSW. The team is tasked with assessing,...


  • Sydney, Australia Service NSW Full time

    **Advisor, Policy and Compliance** - ** SNSW Grade 7/8** - ** 2 x Ongoing Full-Time** - ** Location: Haymarket, Parramatta, or Gosford** **About the team**: Our Governance, Risk, Compliance and Safety team is a dedicated group of professionals committed to ensuring the highest standards of adherence to regulatory and strategic oversight within Service NSW....


  • Sydney, Australia NSW Rural Fire Service Full time

    **DEPUTY COMMISSIONER, OPERATIONAL COORDINATION** **This opportunity offers**: - A key leadership role with the world's largest volunteer fire service - Lead initiatives that significantly enhance community safety and resilience. - Ongoing professional development opportunities - Enjoy employee benefits, including salary packaging and onsite car parking -...


  • Sydney, New South Wales, Australia Retailworld Resourcing PTY Ltd. Full time

    As a key member of our team, you will be responsible for overseeing daily operations and managing service teams to drive operational excellence.HVAC Services Manager | NSW OtherAbout the RoleWe are seeking an experienced HVAC Service Manager to lead a high-performing team and oversee daily operations. This role involves managing service teams, rostering, job...


  • Sydney, New South Wales, Australia Australian Energy Market Operator (AEMO) Full time

    Key Responsibilities- Provide specialised strategic and analytical input related to investigation of emerging power system phenomena, transition planning, system planning and operations, and specification and design of system standards and services.- Lead major cross-functional projects covering technical investigations, system planning and operations,...


  • Sydney, Australia Tesla Full time

    What to Expect Tesla Motors Australia is actively seeking a talented Analyst with a specialized focus on Profit and Loss (P&L) optimization and financial analytics within the Service organization. This role is crucial for building clear reporting and systems to measure key performance indicators related to cost management, providing data-driven...


  • Sydney, Australia NTT Full time

    **Service Operations Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Role Title - Regulatory Operations Officer** **Branch and Division: Fair Trading Licensing, Business Relationships** **Location: Parramatta (Hybrid working arrangements considered)** **Term: Up to 30th June 2026** **Grade: Clerk Grade 5/6** **Closing Date: Monday January 6th 2025 [9:59am]** **Please note, due to Christmas Shutdown, shortlisting for this...


  • Sydney, Australia ED - Group Support Functions Full time

    **About us**: The purpose of endeavourX is to bring the best of data, design and tech to make drinks experiences easy & inspiring for everyone.endeavourX operates as cross-functional agile teams solving prioritised customer problems with dedicated resources from within endeavourX & beyond. Our agile** **teams are empowered to innovate and deliver an...


  • Sydney, New South Wales, Australia Challenger Services Full time

    About Us: Challenger Services Group is a renowned national provider of integrated service solutions across diverse sectors, including commercial cleaning, security services, hospitality, food production, government, aged care, and education.The Role: We seek an experienced Service Operations Manager to lead the commercial cleaning operations for our...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Grade: Clerk Grade 7/8** **Duration: Temporary - 12 months** **Location: Sydney** We need someone savvy and motivated to join our team to help improve operations, manage finances, and make a real difference. If you are great at providing high-level business, administrative support and making everything run smoothly and handling important support tasks, we...


  • Sydney, New South Wales, Australia Burson Automotive Pty Ltd Full time

    We are seeking a highly organized and proactive Service Operations Coordinator to join our team in Sydney. As a key member of our service department, you will be responsible for coordinating the day-to-day activities of our service technicians and ensuring the smooth operation of our workshop.In this role, you will be communicating with customers...

  • Service Coordinator

    4 weeks ago


    Sydney Western Suburbs, Australia NSW Department of Customer Service Full time

    **Service Coordinator** **Salary: SNSW Grade 6 ($91,004 - $96,835 plus employer's contribution to superannuation and annual leave loading)** **Location: Merrylands Service Centre** **Employment Status: Full-time - Talent pool, temporary/ongoing** If you are passionate about supporting teams to deliver positive face to face customer service experiences in a...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    The Department of Customer Service is looking for a Business Operations Officer to join our growing team! **Benefits** - Fantastic ongoing/permanent clerk grade 5/6 opportunity. - Salary range: $89,707 - $98,982 + super and leave loading - Genuine flexible working arrangements. - Excellent career development and learning development opportunities. **About...