Is Incident Manager in Sydney
6 months ago
**About the Role**:
Level up your career and revolutionize the world of logistics with WiseTech Global Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.
**Responsibilities**:
- Develop and maintain the IS Incident Management process, procedures and policies
- Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
- Analyse and take corrective actions required to meet Incident Management KPIs
- Ensure high-quality incident recording and maintenance
- Prepare Incident reporting
- Provide management information and make recommendations for process improvements
- Develop and maintain strong departmental and stakeholder relationships
- Train IS staff and stakeholders in the Incident Management process, procedures and policies
- Manage both complex and Major Incidents from beginning through to resolution, as required, including:
- Analyse Incident records to determine any trends or apparent Problems that occur
- Ensure Problem tickets are raised when the root cause requires investigation
**Skills and Experience**:
- Minimum 4 years of IT Incident Management experience in large enterprises
- Competence using an Incident Management system
- Strong analytical and interpretive skills
**Company Culture and Values**:
At WiseTech, we believe in creating a collaborative, supportive, and diverse work environment that encourages growth and development. Our global team offers the opportunity to work on exciting projects and learn from experts in the field.
**Before you apply**:
-
Is Incident Manager in Sydney
6 months ago
Sydney, Australia WiseTech Global Full time**About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...
-
Itsm Incident Manager in Sydney
3 weeks ago
Sydney, Australia WiseTech Global Full time**About the Role**: We are seeking an ITSM Incident Manager in Sydney to join our Productivity and Delivery team. This is your chance to join a global leader and become responsible for managing the lifecycle of all incidents that occur across our customer and business operations. You will identify and lead initiatives for the effective and efficient...
-
ITSM Incident Manager in Sydney
3 weeks ago
Sydney, Australia WiseTech Global Full timeAbout the Role We are seeking an ITSM Incident Manager in Sydney to join our Productivity and Delivery team. This is your chance to join a global leader and become responsible for managing the lifecycle of all incidents that occur across our customer and business operations. You will identify and lead initiatives for the effective and efficient...
-
ITSM Incident Manager in Sydney
3 weeks ago
Sydney, Australia WiseTech Global Full timeAbout the Role We are seeking an ITSM Incident Manager in Sydney to join our Productivity and Delivery team. This is your chance to join a global leader and become responsible for managing the lifecycle of all incidents that occur across our customer and business operations. You will identify and lead initiatives for the effective and efficient resolution...
-
Senior Incident Management Specialist
3 weeks ago
Sydney, New South Wales, Australia WiseTech Global Full timeAbout This RoleWe are seeking a seasoned ITSM professional to join our Productivity and Delivery team at WiseTech Global. Based in Sydney, this role offers an excellent opportunity for a strong leader to drive organisational change and deliver complex initiatives.Key ResponsibilitiesDevelop and maintain the organisation's Incident Management and Request...
-
Major Incident Manager
2 months ago
Sydney, Australia Interactive Pty Ltd Full time**LOCATION(S)** - Sydney **POSITION** - Permanent - **DEPARTMENT** - IT & Telecomms - At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving. Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter. As the **Major Incident...
-
Incident Communications Manager
3 months ago
Sydney, Australia Genesys Full timeGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
-
IT Incident Manager
6 months ago
Sydney, Australia AC3 Full timeLargest Australian IT Service Provider for NSW Government - Career progression and development opportunities - Voted 4th Best Place to Work in Australia - **Largest Australian IT Service Provider for NSW Government**: - **Career progression and development opportunities**: - **Voted 4th Best Place to Work in Australia**: - **Based in Sydney - Hybrid...
-
Incident Management Lead
3 weeks ago
Sydney, New South Wales, Australia Humanised Group Full timeCompany OverviewAbout the Business:The Humanised Group is a leading technology organization that operates nationally, providing a unique business-critical service offering. With a solid foundation for growth and a strong commitment to treating staff as individuals, this Not-for-Profit (NFP) organization is seeking an experienced Incident Manager to join...
-
Digital Forensics
6 months ago
Sydney, Australia Sustainability Consulting Full timePermanent Position / up to $150k inc sup *Salary Negotiable - WFH Remote in Australia (Sydney Preference) - Fantastic Culture + Career Development Opportunities Join one of Australia’s leading cybersecurity providers driving real innovation in cybersecurity and incident response. An exciting time to join an organisation going through expansive growth and...
-
Incident Manager
1 month ago
Sydney, Australia Technology People Australia Full timeOur client a leading Financial Services organisation seeks an experienced Incident Manager to take full ownership and responsibility for all incident management processes across the business. You will support a high-profile business application using a cutting-edge technology platform during Industry-Wide Testing [IWT] and looking at and developing &...
-
Incident Manager
1 month ago
Sydney, Australia KAPiTAL Consulting Full timeFinancial Services Flexible working conditions Career Progression The Incident Manager will be responsible for managing the response to IT incidents, ensuring timely resolution and minimal impact on business operations. They will oversee communication with stakeholders, coordinate recovery efforts, and implement processes to prevent future incidents....
-
Service Manager
6 months ago
Sydney, Australia AC3 Full timeDevelop your career in a leading Australian owned MSP - Voted #4 Best Place to Work in Australia - Largest Australian IT Service Provider for NSW Government **About the company** At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT...
-
Cyber Security Incident Manager
2 weeks ago
Sydney, Australia Lendlease Full timeLendlease is looking for a Cyber security Incident manager to join the team in Sydney. This position reports directly to the Chief Information Security Officer and collaborates with key stakeholders across Digital and the Business to enhance Lendlease’ cybersecurity resilience. Your responsibilities will be to: - Collaborate with key Digital and Group Risk...
-
Incident Coordinator
6 months ago
Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time**Why Join Us**: Be a part of the safety team at Australia's premier annual event. Gain hands-on experience in event safety and risk management. Collaborate with a dynamic and passionate team. Contribute to creating memorable experiences for thousands of attendees. **About the Role** Are you passionate about event safety and risk management? Do you...
-
Problems & Incident - Service Manager
4 weeks ago
Sydney, Australia AC3 Australia Full timeDevelop your career in a leading Australian owned MSP Voted #4 Best Place to Work in Australia Largest Australian IT Service Provider for NSW Government DISCLAIMER: Australian Citizenship or Permanent Residency is mandatory. Candidates must be based in Sydney.About the companyAt AC3, our purpose is to make technology real, and as the leaders in secure...
-
Incident & Insurance Coordinator
6 months ago
Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time**Why work with us?** - Free onsite parking - Sydney Royal Easter Show Tickets - 15% discount in onsite Café - Exclusive RAS Boot Camp - and more We are seeking a highly organized and detail-oriented individual to join our team as an **Incident & Insurance Coordinator.** As the Incident & Insurance Coordinator, you will play a crucial role in ensuring the...
-
Incident & Complaint Manager
6 months ago
Sydney, Australia Equity Trustees Full timeWe're excited to offer you a fantastic opportunity to join our Oversight, Risk, and Insurance team within the Corporate and Superannuation Trustee Service (CSTS). In this role, you'll play a pivotal part in ensuring that service providers manage incidents within CSTS' risk appetite effectively and efficiently. Your focus will be on ensuring member complaints...
-
Critical Incident Manager
2 months ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Brisbane OR Sydney** - **Great time to join as we embrace a maturity uplift within CIM and problem management**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because we know how...
-
Critical Incident Manager
6 months ago
Sydney Inner Suburbs, Australia Suncorp Group Full time**Brisbane (PREFERRED) OR Sydney** - **Great time to join as we embrace a maturity uplift within CIM and problem management**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because...