Team Lead Case Management

4 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Team Lead Case Management**

**DCS Clerk Grade 9/10 - base salary starting at $120,859 p.a + superannuation**
**Parramatta location - flexible working conditions available across NSW**
**Ongoing or temporary**
**Great team culture - People are at the heart of all we do and together, we make a difference**

***About the Opportunity**

Leading a team of People & Culture Case Management specialists you must be someone who embodies curiosity, thrives on coaching team members and exploring avenues for continuous improvements, and excels in adapting to the dynamic demands of a fast-paced environment.

This role is an opportunity to put your previous business partner and management experience to the ultimate test.

**About People & Culture**

Across DCS, People and Culture supports over 13,000 + teammates working across multiple agencies dedicated to making the lives of our customers better. We are proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver through adopting new ways of working by embracing innovation and positive collaboration.

**A typical day of work for you might include**:

- Managing, coaching and developing a team dealing with a range of people and culture matters such as performance management, conflict coaching and problem solving to build a high performing and accountable workforce for the businesses we partner with.
- Leading the planning, design and delivery of complex projects, including the design and delivery of leader education programs
- Undertaking environmental scanning and analysis to identify emerging issues and risks to provide focused and pragmatic advice to senior stakeholders to improve culture and workforce processes across our portfolio of clients.

***Let’s talk about you**
- To be successful in this role you will possess a great blend of skills and experience, including:

- Strong ethics and values that align to our customer service driven culture.
- Strong decision-making skills as well as excellent communication and stakeholder engagement skills.
- You have a background as a People & Culture generalist people leader
- You have experience in articulately presenting complex information to stakeholders from across the business, including to an audience of senior executives.
- Demonstrated experience to engage and motivate staff and develop capability across the team.
- Work in a fast-paced environment and adapt quickly

**Okay, so what’s next?**

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

**Closing Date**:Friday, September 13th, 2024 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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