Team Lead Case Management

3 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Team Lead Case Management**

**DCS Clerk Grade 9/10 - base salary starting at $120,859 p.a + superannuation**
**Parramatta location - flexible working conditions available across NSW**
**Ongoing or temporary**
**Great team culture - People are at the heart of all we do and together, we make a difference**

***About the Opportunity**

Leading a team of People & Culture Case Management specialists you must be someone who embodies curiosity, thrives on coaching team members and exploring avenues for continuous improvements, and excels in adapting to the dynamic demands of a fast-paced environment.

This role is an opportunity to put your previous business partner and management experience to the ultimate test.

**About People & Culture**

Across DCS, People and Culture supports over 13,000 + teammates working across multiple agencies dedicated to making the lives of our customers better. We are proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver through adopting new ways of working by embracing innovation and positive collaboration.

**A typical day of work for you might include**:

- Managing, coaching and developing a team dealing with a range of people and culture matters such as performance management, conflict coaching and problem solving to build a high performing and accountable workforce for the businesses we partner with.
- Leading the planning, design and delivery of complex projects, including the design and delivery of leader education programs
- Undertaking environmental scanning and analysis to identify emerging issues and risks to provide focused and pragmatic advice to senior stakeholders to improve culture and workforce processes across our portfolio of clients.

***Let’s talk about you**
- To be successful in this role you will possess a great blend of skills and experience, including:

- Strong ethics and values that align to our customer service driven culture.
- Strong decision-making skills as well as excellent communication and stakeholder engagement skills.
- You have a background as a People & Culture generalist people leader
- You have experience in articulately presenting complex information to stakeholders from across the business, including to an audience of senior executives.
- Demonstrated experience to engage and motivate staff and develop capability across the team.
- Work in a fast-paced environment and adapt quickly

**Okay, so what’s next?**

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

**Closing Date**:Friday, September 13th, 2024 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Mobile Case Manager

    4 weeks ago

    Sydney, Australia Employers Mutual Management Pty Ltd Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Mobile Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Mobile Case Manager to join our team based in NSW. As a Mobile Case Manager, you will play a critical role in providing timely and personalized face-to-face claims management and on-the-spot treatment approvals in alignment with legislation.The successful candidate will have a proven track record...

  • Restructuring Senior Manager

    5 days ago

    Sydney, New South Wales, Australia Lead Group Full time

    Job Title: Restructuring Senior ManagerAbout the Role:At Lead Group, we are seeking a skilled Restructuring Senior Manager to join our team in Sydney. As a key member of our team, you will have the opportunity to make a significant impact on our clients' businesses.Key Responsibilities:As a Restructuring Senior Manager, you will be responsible for managing,...

  • Case Manager

    18 hours ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    Employers Mutual Management Pty Ltd is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our goal is to help people achieve a smooth return to work through ongoing support and collaboration with our clients and their employees.THE OPPORTUNITYAs a valued member of our team, you will have the opportunity to make a...

  • Mobile Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    About the RoleEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually...

  • Case Manager

    2 months ago

    Sydney, Australia Gallagher Full time

    Overview We are looking for experienced Case Managers to join our team in the Sydney or Parramatta Office. Our model at GB ensures an all-encompassing support structure, with dedicated workers compensation technical specialists, that allow our case managers to thrive in a supportive, dynamic and fun environment! A rewarding role, that will utilise your case...

  • Case Manager

    1 month ago

    Sydney, New South Wales, Australia Gallagher Full time

    About the RoleWe are seeking an experienced Case Manager to join our team in Sydney or Parramatta Office. Our model at Gallagher ensures an all-encompassing support structure, with dedicated workers compensation technical specialists, that allows our case managers to thrive in a supportive, dynamic and fun environment.Key ResponsibilitiesAdvising and...

  • Case Manager

    3 weeks ago

    Sydney, New South Wales, Australia Toll Transport Pty Ltd Full time

    About Toll GroupToll Transport Pty Ltd is a leading logistics and transportation company that provides end-to-end supply chain solutions to businesses around the world. Our team of experts works closely with clients to understand their unique needs and develop tailored solutions to meet their goals.The Case Manager will play a critical role in supporting our...

  • Mobile Case Manager

    3 weeks ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    EML is a leading workers compensation and personal injury claims management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We foster a learning culture that allows for us to continually invest in our employees, ensuring a long-term career here at EML.The OpportunityAs a member of our...

  • Case Manager

    2 weeks ago

    Sydney, New South Wales, Australia BaptistCare Full time

    About the RoleWe are seeking a skilled and compassionate Case Worker to join our Women's Services team at BaptistCare. As a Case Worker, you will provide high-quality support and clinical case work to clients within a trauma-informed care framework.Key ResponsibilitiesProvide case management and support services to women, children, and young people who have...

  • Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia Toll Group Full time

    About Toll GroupToll Group is a leading logistics and transportation company that provides innovative solutions to businesses and governments around the world. With a presence in 27 markets and a network spanning 150 countries, we offer a wide range of services, from end-to-end logistics and supply chain management to dedicated transport solutions.Our...

  • Case Manager

    1 month ago

    Sydney, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Mobile Case Manager

    3 weeks ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    EML is a leading workers compensation and personal injury claims management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We foster a learning culture that allows for us to continually invest in our employees, ensuring a long-term career here at EML.The OpportunityAs part of our diverse...

  • Case Manager

    1 month ago

    Sydney, New South Wales, Australia Life Without Barriers Full time

    About the OrganisationLife Without Barriers is a leading social purpose organisation that provides support and care to children and young people. We work collaboratively with families, carers, and communities to ensure they have the environment they deserve to grow.We are committed to breaking down barriers and making a positive difference in the lives of...

  • Case Manager

    2 days ago

    Sydney, New South Wales, Australia Toll Group Full time

    About Toll GroupWe are a leading logistics company with a global presence, supporting over 20,000 customers worldwide. Our team of 16,000 professionals is dedicated to delivering exceptional supply chain solutions.Our Government and Defence team provides specialized logistics expertise, including relocation services for the Australian Defence Force (ADF). We...

  • Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time

    About the RoleWe are seeking a skilled Case Manager to join our team at EML, a leading provider of workers compensation insurance. As a Case Manager, you will play a critical role in supporting injured workers in the hospitality industry to recover and return to work.Key ResponsibilitiesProvide empathetic and supportive case management services to injured...

  • Case Manager

    5 months ago

    Sydney, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Case Manager

    3 weeks ago

    Sydney, New South Wales, Australia Toll Group Full time

    About the RoleWe are seeking an experienced Case Manager to join our Government & Defence Division based in Parramatta, NSW. As a Case Manager in our Global Operations Centre, you will be responsible for supporting key case management activities for your offshore colleagues, including centralised processing of travel bookings and approving reimbursement to...

  • Mobile Case Manager

    3 weeks ago

    Sydney, New South Wales, Australia Employers Mutual Management Pty Ltd Full time

    EML is a leading workers compensation and personal injury claims management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Case Manager

    4 weeks ago

    Sydney, New South Wales, Australia Life Without Barriers Full time

    About the OrganisationLife Without Barriers is a leading social purpose organisation that provides support and care to children and young people. We work collaboratively with families, carers, and communities to ensure they have the environment they deserve to grow.We are committed to breaking down barriers and making a positive difference in the lives of...