Case Manager
1 month ago
About Toll Group
We are a leading logistics company with a global presence, supporting over 20,000 customers worldwide. Our team of 16,000 professionals is dedicated to delivering exceptional supply chain solutions.
Our Government and Defence team provides specialized logistics expertise, including relocation services for the Australian Defence Force (ADF). We are seeking a skilled Case Manager to join our team in Melbourne, Sydney, Brisbane, and Adelaide.
The Opportunity
As a Case Manager, you will play a vital role in supporting relocation initiatives for ADF members and their families. Your responsibilities will include:
- Delivering a high-quality end-to-end relocation experience through world-class case management, policy compliance, advocacy, and escalation resolution.
- Ensuring members and their families understand service scope and the relocation life cycle.
- Administering Defence relocation policy and entitlements to ensure benefits and entitlements are in accordance with policy and client key performance indicators.
- Responding to routine telephone and email enquiries.
Requirements
To be successful in this role, you will need:
- Case management experience in a similar role, preferably in global mobility, assignment management, insurance, or travel.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
- Strong attention to detail and time management skills.
- Proficiency in all Microsoft applications.
- Mandatory: You must be an Australian Citizen or Permanent Resident.
What We Offer
We provide a supportive team environment, flexible work options, and full training. If you are passionate about delivering exceptional relocation services and have the skills to match, we encourage you to apply.
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