Case Manager

3 months ago

Sydney, Australia Gallagher Full time

**Introduction**:
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Overview**:
We are looking for experienced Case Managers to join our team in the Sydney or Parramatta Office.

Our model at GB ensures an all-encompassing support structure, with dedicated workers compensation technical specialists, that allow our case managers to thrive in a supportive, dynamic and fun environment

A rewarding role, that will utilise your case management expertise, to support injured workers and facilitating a tailored recovery journey.

Our aim is to genuinely assist injured workers in their recovery journey and return to work with empathy, care and compassion.

**How you'll make an impact**:
**What you’ll be doing**:

- Advising and providing case management support across a range of rehabilitation cases at various stages of their return to work journey;
- Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
- Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
- Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

**About you**:
**About you**:

- You’ll have previous experience in case management within a Workers Compensation or insurer setting.
- Exceptional time management and organisational skills;
- A customer focused approach with the ability to build trust and rapport.
- Highly developed communication skills, with the ability to engage at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration with the ability to coach and mentor others.

**What can we offer you?**
- A manageable caseload of 50-65 cases.
- Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events.
- A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities;
- Opportunities for ongoing education and development with a structured career development pathway.
- Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery.

**To apply**:
If this sounds like an opportunity you would be interested in, we would love to hear from you. To be considered for this opportunity you must have right to live and work in Australia when applying.

**Agency applicants will not be considered for this position.**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to bette

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